The fact that they keep stating they are "unable to replicate the issue" is almost as frustrating as this issue itself. Of course they are unable to replicate because it is something that happens randomly! Sometimes I go days without it happening even one time and other days it happens between every single new file I make (for context I am creating around x10-x25 new files per day, all with different sizes and bleed settings as well). This has been happening for over a year now, and is extremely dangerous for me specifically because I am working with print production files for large format event signage which need to be extrememly accurate in order to fit dims provided by our CAD department for custom structures. I have to triple check every time I make a new file that my sizes match what I intend to avoid expensive reprints. I have gotten into the habit now of verifying my entered sizes, but this should not be happening with software that we pay so much for. Its actually unacceptable.
... View more
AdChoices