Hey @Sincere_meadow6959,  Welcome to the community! I'd be happy to help figure this out with you. Can you share the version of Photoshop you're using? Have you always used DropBox/OneDrive as part of your workflow?   ^CM ... View more

Hey @iamwickedtall,    I'd be happy to help troubleshoot. Can you also share your system info? You can find this by going to Help > System Info copying and pasting into a text file and attaching it here. Do you remember in which version this started to happen?  ^CM ... View more

Hey @Seamus28993618yai1,    That sounds strange indeed. Can you share your system info? You can find this by going to Help > System Info copying and pasting into a text file and attaching it here. IF possible, can you also share a video of the issue? This would be helpful in helping us narrow down the issue.    ^CM ... View more

Perfect! I've share this will the team.  ^CM ... View more

Hey! @francisq17858918,    Thank you for sharing all your system details. It seems like you have the most current firmware and Lightroom Classic updates. The cables don't seem to be the issue. May that you try Step 8 in this article: https://adobe.ly/4hbHbo4 Also try rolling back to the previous version and let me know if that helps: https://adobe.ly/4hbHbV6 This will help us narrow down the cause of the issue.  ^CM ... View more

Hey! @Maria del Roc387735172z1b, Which version of Lightroom Classic are you using? Does the program ever crash, or do you see an error message? ^CM ... View more

Hey @Björn383063031e2b,    Thank you for sharing which version of Lightroom Classic you're using! If you try zooming in or out of the map, does it suddenly start working? If not, try resizing the app and see if that helps. ^CM ... View more

@Beverly29207272zcvs,  Thank you for confirming! That sounds frustrating. Could you share a file where this happens? Also, please provide a diagnostic log so we can take a closer look. Steps to get the diagnostic logs: Launch the application on your device causing the problem and tap on the hamburger menu at the top left (three horizontal lines). Long press on the large Lr icon at the top of the displayed panel. You should soon see a message saying "Entered diagnostic mode," followed by a send feedback button at the bottom of the panel. Once you've reached this point, you should reproduce the problem and return to send feedback. It may take a few seconds for the share sheet to appear before you can send the diagnostic logs to us here.  ^CM ... View more

Hey @Beverly29207272zcvs,  Thank you for sharing a video of the issue! Do you notice this happening with any other images? Has this occurred in any other versions? ^CM ... View more

Hi @PaulT-Syd-Aust,    Can you share what type of file you're trying to view? ^CM ... View more

Hey @cleod33048069,  Thank you for bringing this to out attention, can you confirm what language this is so I share it with the team?  ^CM ... View more

Hey @Genaro Arvizu,  I was able to confirm the same results using a sample file from the Nikon Z6 III and have shared this with the team. Please add your vote and follow this post for updates. For now, it looks like you can upload the files via the desktop version and sync them across without any issues, so they should be accessible on your iOS devices that way. In the meantime, could you also share the OS version and the Lightroom app version on the devices where it's not working? ^CM ... View more

Hey @rod_7011,  You want Photoshop, not Beta, to open the file correct? If you're not activley using the Beta version, try uninstalling that and then try opening it again. Let me know if that helps.  ^CM ... View more

That is strange. Can you share a full screen of Lightroom Classic? Which fonts are you seeing issues with? ^CM ... View more

Oh dang… you’d need a magnifying glass to read that! What browser are you using, and does this happen in all browsers? ^CM ... View more

Hey @Bombers AD   I can see how frustrating that must be. I really appreciate you sharing the steps you've already tried! Could you share your system info? You can find this by going to Help > System Info, copying the details into a text file, and attaching it here.   Also, could you share a screenshot of your workspace? Did the error change at all after trying these steps?   ^CM ... View more

Hey @kyHawk1,    That's strange. Can you share what time of file type you're working with? Does this happen to any other images?  ^CM ... View more

Hey @Reality Reimagined,    It looks like you're using an older version of Photoshop, does this happen in the most current version of Photoshop (26.4.1)?   Check out what's new here: https://adobe.ly/4bjx13q ^CM ... View more

Hey @Isabelle35595865h6px,    Could you share a screenshot of the error you're seeing and the version of Lightroom you're using (Help > System Info)? Also, just to confirm, is the image in your trash in Lightroom? We'll figure this out together—I just need a bit more info. 🙂 ^CM ... View more

Hey @ Takiej,  Can you share your entire workplace? This will allow to see if there are any settings that we may need to adjust.  ^CM ... View more

Hi @jiwa,    Have you tried the troubleshooting steps shared above? If you’re still running into the issue, could you share which version of Photoshop and your operating system you’re using? ^CM ... View more

Hi @rasaGRAPHY,    It sounds like you're working between Lightroom Classic and Lightroom (cloud-based), which are two different programs that can sync when manually set up. To better understand your situation, I have a few clarifying questions: When you say you backed up everything, what exactly does that include? Are you opening the same catalog, or did you create a new one? Can you share a screenshot of what you're seeing? If possible, a video walkthrough would also be helpful! ^CM ... View more

Hey @bobmayo,   Both Photoshop for iPhone and iPad offer powerful editing tools, but they’re designed a bit differently to match each device. The iPhone app is great for quick edits on the go, with features like Tap Select, spot healing, and easy layer adjustments, all while syncing seamlessly across devices. The iPad version, on the other hand, provides a more desktop-like experience with a larger workspace, touch-friendly tools, and full cloud document support for more in-depth editing. Both apps keep the familiar Photoshop feel, so you can switch between devices without missing a beat. For more details, check out Photoshop on iPhone and Photoshop on iPad.   ^CM ... View more

Hey @WelbornWorks,    This is a great idea! Have you found yourself needing this feature in a specific situation? ^CM ... View more

Hey @Ian37772531d6sr,  This type of editing isn't available in Lightroom, please check out this post: https://adobe.ly/3QvS1up May I ask if the tutorials were for Lightroom Classic? ^CM ... View more

Hey @bobby378609839brl, Try going to System Preferences on your MacBook, then Trackpad > Scroll & Zoom, and uncheck Rotate with two fingers. ^CM ... View more

Hi @Flowermurakam,  Could you share which version of Photoshop on iPad and iPadOS you're using? Also, which version of the Apple Pencil are you using? ^CM ... View more

Hey @kind_inventor0990,    This thread is a bit older and has already been resolved, so you might be running into a new issue. Could you create a new post with all the details? Things like your system info, any error messages, and what troubleshooting you’ve tried so far would really help us figure things out. We’re happy to help! ^CM ... View more