@Hawkeye334 you can check that from your Adobe account https://account.adobe.com/activated-devices ... View more

Assuming your system meets the min-requirements, try this: 1. Open CC Desktop App. 2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date." 3. Click on your Avatar again. 4. Sign-out of Creative Cloud. 5. Close all apps. 6. Restart your computer. 7. Open CC Desktop app. 8. Click your Avatar. 9. Sign-in with your paid ID and password.   ... View more

Thank you for your response - you are correct about the availability to use the current and one version back. I have been trying to download the version I want on your suggested 'ProDesignTools'. The site is rather complicated and I have been working on it for several days because I assumed I was not going about it in the correct way, it just does not allow me to download a previous version so it would appear to be absolutely impossible for me to now work with a previous version that I paid for, does seem unreasonable?!  Ive been working with Photoshop since the days when it was installed with about a dozen floppy discs, I'm 93 years old now and just too old to keep learning different approaches to do the same thing. Please Adobe, let me get back to a version I was comfortable with - please? Thanks for your effort to help tho. ... View more

Thank you sir for the update! ... View more

Further to my 'missing folders' post perhaps I should add that I'm with Windows 10. Also I have done System Restore, to no effect. ... View more

Hi Hawkeye334, If you're still having issues getting to the manual updates, please see this help document: Error "Update server not responding" | CS4 Updater, AAM | Windows. You may also want to try over a different browser or internet connection. Best, Del ... View more

Fixed in CS6 13.0.1 or later. ... View more