Re: Confused about hardware priorities

Peru Bob

@Warren Heaton Can you help here?

Peru Bob

I'm moving this to the Video Hardware forum, where you may get better advice.

Peru Bob

@elbmek To clarify: You downloaded the file from your account and used the serial number listed in our account and a window came up saying that the serial number was invalid?

Peru Bob

Just a guess: You may need to install the Creative Cloud application before installing Photoshop Elements: https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html I had to install it to be able to install PSE 2018 on Windows 10.

Peru Bob

Peru Bob

An activation code may only be used once to obtain the serial number. You need the serial number and the correctly corresponding download file. If you registered it, go to your Adobe account, and you can download the software from there and also retrieve your serial number. https://account.adobe.com/

Peru Bob

In the Organizer? Or in Explorer?

Peru Bob

Do you have an optimization program running in the background that may be removing Adobe info?

Peru Bob · ‎Mar 07, 2025

As R_Neil_Haugen says, we all learn differently and at different paces. The more complex an application is, the longer the learning curve. Premiere Pro is a complex application intended for professionals (or serious hobbyists like myself) that choose to have the ability to manually control our workflow, rather than have the workflow control us. There are many resources for learning Premier Pro, some free, some not: https://helpx.adobe.com/support/premiere-pro.html https://www.adobe.com/learn/premiere-pro?locale=en&learnIn=1 https://www.linkedin.com/learning/

Peru Bob · ‎Mar 07, 2025

Try using the Cleaner Tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html See here first: https://community.adobe.com/t5/photoshop-elements-discussions/no-uninstaller-listing-for-elements-2020/m-p/10851731#M51353

Peru Bob · ‎Mar 07, 2025

Try using the Cleaner Tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Peru Bob · ‎Mar 07, 2025

Try updating or rolling back your graphics driver directly from the video card manufacturer’s site. Do a clean installation of the latest Studio Driver (NOT the Game Driver).

Peru Bob · ‎Mar 07, 2025

Make sure that your default browser isn't Opera.

Peru Bob · ‎Mar 07, 2025

Is this happening to all fonts or just a particular font? If a particular font, where is it from, and how did you install it? If all fonts, try resetting the preferences: https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1 If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver). If that doesn't work, try creating a new project and import the old one into it.ut.

Peru Bob · ‎Mar 07, 2025

It can take up to 10-14 business days for the refund to be reflected in your account.

Peru Bob · ‎Mar 06, 2025

Just a longshot: Try Preferences > Audio Hardware and set Input to None.

Peru Bob · ‎Mar 06, 2025

Delete the Media Cache and Media Cache files: https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/m-p/11017257/thread-id/260446?page=1 If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver). If that doesn't work, try creating a new project and import the old one into it.

Peru Bob · ‎Mar 06, 2025

Let us know if that works for you.

Peru Bob · ‎Mar 06, 2025

Premiere Elements might be a more affordable alternative to Premiere Pro, if it fits your needs.

Peru Bob · ‎Mar 06, 2025

If editing in Premiere Pro, try Preferences > Audio Hardware and set Input to None.

Peru Bob · ‎Mar 06, 2025

using proxy files could help. By @RGB_Maestro Premiere Elements doesn't have a proxy workflow like Premiere Pro. You would have to manually create a proxy for each instance of a clip, and then manually replace it with the original clip before export.

Peru Bob · ‎Mar 05, 2025

I currently have 16 different versions of Photoshop Elements installed on my computer. By @Greg_S. I hope you have a disk image or clone that can be used for backup. Better yet, a disk image that can be restored to dissimilar hardware. Are they all working in Windows 11?

Peru Bob · ‎Mar 05, 2025

I wonder if the Mac Store download includes the Rosetta installation?

Peru Bob · ‎Mar 05, 2025

Also see here: https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html and here: https://helpx.adobe.com/manage-account/using/cancel-subscription.html If you have trouble canceling, please post a reply to this thread and an Adobe employee will need to assist you.

Peru Bob · ‎Mar 05, 2025

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Enterprise and Teams forum so that proper help can be offered. Scroll down here to see a list of the forums: https://community.adobe.com/

Peru Bob · ‎Mar 05, 2025

Have a look here: https://www.pugetsystems.com/solutions/photo-editing-workstations/adobe-photoshop/hardware-recommendations/

Peru Bob · ‎Mar 05, 2025

Peru Bob · ‎Mar 05, 2025

a cave man is using a hammer and a chisel to write on a cave wall, a fire is in the background

Peru Bob · ‎Mar 05, 2025

@revolati?on_2425 Which graphics card (or integrated or both) do you have?

Peru Bob · ‎Mar 04, 2025

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the InDesign forum so that proper help can be offered. Scroll down here to see a list of the forums: https://community.adobe.com/

Peru Bob

Peru Bob

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