I found that you could not change the font size within the software. My solution was to play with my computer's display options until I found the most acceptable option for both when I am using Adobe and when I am using my PC for other things. Previous versions had an acceptable font size and single spacing. Not sure why they chose to change it and not give the option of previous or new. ... View more

I am using 2024. I tried the 2025 version of the software at the request of Adobe support related some other ongoing issues. While doing so I tried HEIC and HEVC out and it does not work in the 2025 version. The 2025 version also did not correct any of the ongoing issues with 2024 that have been documented.  I don't know why they would roll out new software when they haven't corrected the old software other than they want the money from the upgrades. The other issue include problems with instant fix and orientation, but that would be a discussion for another thread. They say that they are working on those problems as well.   Further, the tech told me that HDR does not work because something with respect to the codec is not compatible.   Disappointing.   ... View more

Hi Greg,   This is Part 2. Part 2 is regarding HEVC files today. For videos, both those recorded on iPhones by myself or those shared are a problem with respect to Elements Organizer and Premiere.   I have 54 videos taken on my vacation. My only solution is to convert them to MP4's using handbrake one by one. The conversion will not keep the date and time stamp, location or any other data. That means I will need note the date and time stamp, convert them, import them into Elements Organizer, and then adjust the date and time stamp. 54 times!!! Yuck!    Ankit  from Adobe support was helpful and had suggestions. They didn't work for me but I will share them in case they benefit someone else.   Once you have taken a video in a format, it may needed to be converted to a format that Adobe can use.   The HEVC videos that are shot in HDR or cinematic mode have some codec that is not compatible with the Elements app. Other HEVC videos may be able to be loaded directly into Premiere.   You can change the settings for videos in your iPhone so they can be loaded directly into Premiere. The settings that work are analog. A one minute video in HDR would be approximately 130MB. The same video in a format that will work with Adobe will be 350MB. I don't have that kind of capacity.   I did ask and was told that they are actively working on it.  Sadly, they have been working on it a long time.   ... View more

Thanks 99jon, but my issues seem to be different. I always regret not getting a Mac. Glad it it is working for you! ... View more

Hi Greg,   So much to stay but where to start.  Here I will discuss the HEIC.  I was able to find a partial  solution provided by Ankit in tech support today. In a separate message I will address the sad state of the HEVC files.   To clarify the issue with HEIC I don't use HEIC on my iPhone because the majority of photos are for research purposes, vacation memories, etc...   rather than social media. The photos that I take are jpgs and they are not a problem for me with the software. In my situation, I have so many photos, they cannot remain on my phone and I choose not to use a cloud. I put the photos in files on my PC and then import them into Adobe Elements Organizer. The problem is that in situations where people share their photos with me I don't have a say in the format. If they have a format, they are most likely going to be HEIC and Live.   If there are only a handful, I can convert them one by one by rotating them.  This is a step that needs to be taken before I tag/catagorize the photo as in many cases the tags don't transfer.  Any Instant Fix will also convert the image to a jpg as you point out, but fixing and saving sometimes also makes the tags not stick. I think People Tags were the problem and Keywords work  but it might be the other way around. After you do this, then you are left with the HEIC file that needs to be deleted in an extra step.   Today my task was to tackle the HEIC's from a recent vacation. There were 452 of them. The thought of fixing them individually was unpleasant enough that I contacted tech support.   Happily there is a solution for converting large quantities of HEIC files that keeps the date and time stamps. I will share it with you. Thank you Ankit!   1. Separate all the HEIC files into a folder. 2. Make an empty folder for the images to be stored after they are converted from HEIC to jpg. 3. Open Photo Editor (Advanced). 4. In Photo Editor (Advanced), go to file with the HEICs and select process multiple files. 5. Here you need to select the location where you have the images and then were you want to save them and at bottom click on convert files to jpeg max quality. It will process them one by one for a few minutes and then put the convert files into your new folder. 6. Open Elements Organizer and import the files from the converted folder. This method saved the date and time stamps. Once imported I was able to mark them as ready for me to catalog, edit, etc... Normally I wouldn't have needed to do that but since I had already processed my jpgs and the dates were a mix, I did.   I have comments regarding the orientation issue you describe but can't get to that today. Basically I found a bug that they say they are working on.         ... View more

Uninstall-reinstall.  Delete preferences on uninstall. Done. Unfortunately that did not fix the problem. I did not look for updates. This is what I now have (see below), but this didn't work. Also, the software has other problems. When I use Instant Fix, my screen frozen again. Using the back button brings up a pop-up menu that looks like it may be the one to import things into the software. It does seem to save the edits, as when I log out and log back in they are there. Also, this is not really a speed issue. It doesn't seem like the software is having a hard time finding things I search for or performing the edits. That happens just as fast as before. The real issue is that I can't do anything with the items in my search, and I have to restart the software if I want to do anything. The exact number of my media files is 166,307. I could delete some, but I doubt it would help. Any other ideas? Elements Organizer 16.0.0.0 Core Version: 16.0 (20170902.m.113423) Language Version: 16.0 (20170902.m.113423) Current Catalog: Catalog Name: Strauss Pictures Catalog Location: C:\ProgramData\Adobe\Elements Organizer\Catalogs\Strauss Pictures\ Catalog Size: 835.9MB Catalog Cache Size: 1.7GB System: Operating System Name: Windows 10 Operating System Version: 10.0 System Architecture: Intel CPU Family:6 Model:14 Stepping:9 with MMX, SSE Integer, SSE FP, SSE2 Built-in Memory: 15.9GB Free Memory: 10.2GB ... View more

So I repaired and optimized, restarted my computer, and the problem still exists. Last Windows update was 05/21/19. Unfortunately, the problem is the same. Any other ideas? ... View more

Also, the last day that I can say it was working was 05/28/2019.  Not sure if something changed between then and now. ... View more

Total computer CPU 6-7% on average but varies. CPU usage by Adobe varies but mostly less than 2%, haven't seen more than 24%. I can't get to the search reveal number of photos but it is less than 300 photos. My entire database catalog is somewhere less than 200,000 photos. Is there a limit to how many photos can be organized? I probably have lots I could delete, but never considered it may be an issue. Is it an issue? With respect to auto-analysis, I had previously turned that off but can't find the option now on the menus available. There is a media analysis that is currently disabled. ... View more