Interesting. Mine has been fixed since the update before last, & my windows profile doesnt contain any accents nor have I changed anything to do with it.   Are people still having this problem after updating? ... View more

I spent over a whole day trying various fix combinations on my RTX 4000 including the one you've suggested, but no luck. I think it must be the 4000 specifically thats the problem, or a combo of Win 11 and the 4000. Some are saying not to use the game driver, others say it works but on different cards. I've tried all of those options including removing hardware etc and plenty of re-starts in between. I've tried various combo settings in Nvidia Control panel too including creating a Stager program settings preset. I've rolled back to previous version 2.1.4 now and no problems but lost newer features and benefits. Best compromise for now. ... View more

Ditto. Exact same problem with the same graphics card, Win version and Stager version. Wasnt happening in previous versions. Frustrating when clients are on your back. Tried all sorts of settings tweak combinations. Anyone found a solution? ... View more

Yeah, that doesnt surprise me. I've got some working files coming in at 4.6gb that miraculously still load - albeit slowly. I've got 20+ files over 1.2gb that still load, 6 of those over 2gb. I've come to anticipate they'll crash so version control is key for when it does. Annoying, but essential for peace of mind. Try and import or clean up your models before importing too. Use low poly versions where possible. Also, tip is to re-start your machine before working in XD so its a fresh boot up and close any unecessary programs. Even those simple thing sometimes make a difference. ... View more

Have you tried saving that new file and seeing if the file size is noticably different than the original Stager file? Shouldn't be much difference. Still doesnt help solve your problem though unfortunately.   I find the larger the file and more complex, the higher the risk of this happening. Going forward, it's best to save versions regularly to revert to a previous version for when this happens. ... View more

So annoying when that happens. Have you tired creating a new scene and importing the file into that? I've had that work some of the time.  ... View more

Never! XD is now in "Maintenance mode", in other words, its the end-of-life for XD since Adobe is trying to buy Figma.  See https://helpx.adobe.com/support/xd.html They've hit problems over buying it though, so that leaves us XD users in limbo. See: https://www.theverge.com/2023/8/8/23810981/eu-probe-investigation-adobe-figma-20-billion-merger-acquisition They wont support new features anymore other than critical updates until they discontinue it for good.  That's customer loyalty for you, but not the first nor will be the last time. ... View more

Ditto. Getting the same issue recently here. Unusable now. ... View more

Maybe being able to export Stager files as .fbx is the answer if it supports includes both physical lighting (spot, area etc) AND all materials rather than the libraries panel supporting .ssg.   As long as I can drag & drop from the libraries panel, a 3D file format which retains the lighting and materials, then I'll be happy. ... View more

https://helpx.adobe.com/substance-3d-stager/getting-started/import-export-formats.html   This page shows supported export formats (OBJ, GLTF, GLB, USD*) but highlights the "stager cannot yet export individual lights". *USD unsupported by the libraries panel so cant test but assume it would have issues as it creates a "dependancies" sub folder on export. ... View more

Hi Cyril,   Thanks for the response.   The clarify or add to this, I've created the models within Stager, so for example as a test  - a wall panel with some wall pictures, wall lights, wallpaper textures/ materials, sofa etc. I've then added Physical lights (example: a spotlight) to the wall light to illuminate the scene.   If I then try to export this, I have the option of saving as a .ssg, .gltf, .glb, .obj, .usd, .usda or usdz file format. No export for .fbx unfortunately and .usd isnt supported in the libraries panel, only .usdz.   Whichever format I try to export, it either saves without the lighting inside when dragged back onto the libraries panel, or it creates a sub folder (called dependencies). So if I drag back into the livraries panel - say a .usdz file, then it doesnt show any lighting or materials.   As a test to illustrate:   Create a cube. Add a texture. Add a light- try a spotlight, and illumate one side. In the scene folder, put the cube and light into a new folder and name it. Save your file as an .ssg. file for later. File > Export > Selected - then save as a file name and format of your choice - lets use .usdz as that is supported by the libraries panel. Create a new folder in the Assets > Libraries panel and drag and drop the newly created .usdz file into that folder. re-open the .ssg file of not already open, so you can compare the original with the new .usdz file. Then drag that previously saved .usdz file from the Libraries panel into the viewing/ modeling area. You'll notice the materials and light dont show or appear like they did with the other one. In the "scene" panel, you'll also notice the lights dont appear in the directory structure, but the cube does, except the material doesnt show under the materials tab. The name exists, but the actual material thumbnail doesnt. Not sure if I'm explining myself very well so best compare the original cube with material, the the .usdz one dragged newly in.   Other formats that can be exported from Stager suffer from either materials or lighting omissions. For example, export as an .obj file and it saves a .obj file, a .mtl (unsupported file format in Libraries folder) and a sub folder full of .pngs. Folders arent supported so tried dragging across individually, but isnt recognised as a texture for the cube.   Basically, theres no work flow I can find to create a new 3D model inside Stager (not importing a 3d file from another program) that includes textures AND physical lighting (spot, area etc, not illumination), to then export that model and then drag back into the libraries panel, that then drag from the panel into an existing scene and keeps that lighting and textures.   Sorry, probably confusing, but hope there's a slim chance that helps illustrate the problem.   Thanks. Dave. ... View more

Agreed. such a time waste and pain. voted up. ... View more

I'm looking for a solution & hoping the community can help please. Please excuse my terminology if incorrectly used.   I have created various 3d models that I want to drag and drop into Substance 3D Stager scenes from the libraries panel to speed up workflow. I repeatedly use these models across various projects.   "File > Import > 3D model"  - then finding the files each time is laborious. Drag and drop much quicker.   Some of my models have textures/materials and include various "physical lights" - spot, area, direction or point, to speed up having prelit files ready to use.   Unfortunately, the libraries panel doesnt support the .ssg (Substance 3D Stager) file format which supports both textures and lighting, so I've investigated which file formats support draging and dropping from the libraries panel which support (a) materials and (b) physical lighting - spot, area, directional or point.    I can't find any or any workflow or file format that provides whats needed. Some formats either (a) don't support importing materials with them or (b) Stager lighting. .usd supports lighting but doesnt carry across textures. .glb supports textures but not lighting etc. Same with .obj, usdz, gltf or .fbx. All either have issues importing the textures/ materials or the lighting or cant be imported into the libraries panel.   If I drag and drop from Bridge or Windows file explorer, it swaps over the file instead of importing into the current scene.   Anyone any suggestions please?   Adobe - an idea - please support .ssg format in the libraries panel ASAP as this will solve it!   Thanks. Dave.   ... View more

I'm getting the same issue on PC. Did you get the issue resolved and if so, how please? ... View more

Unfortunately re-installing brings the problem back for me, but not for Extensis support. Re-starting makes no difference. The Technical support guy at Adobe tried the latter when he took over the computer. I tried the first after we'd concluded SF9 being installed was causing the conflict. The Techie guy tried everything he could check and switch on and off including re-naming folders to rebuild them, checking settings in Creative Cloud App, checking and un-checking fonts and families etc. He tried his own account, and mine, but same results before uninstalling SF9, when the fonts in XD then returned to normal. ... View more

Another update from Extensis as to what they did to see if they could re-create the problem but couldn't: "We did perform some testing with Adobe XD and did not notice any issues with font availabilty. This is an outline of our test; 1. Installed Adobe XD from the Creative Cloud app 2. Browsed Adobe fonts and activated Noto Sans Bold, Semi Bold, Light and Regular 3. Launched Suitcase Fusion and confirmed that the new Adobe fonts were listed within the Third Party Fonts area 4. Launched Adobe XD 5. Created a new job and applied Noto Sans Bold to a text box 6. Saved the job and quit Adobe XD 7. Relaunched and re-opened the job and the font was still available" Anyone else having the same issue, or is it just me? ... View more

OK, Sent Extensis a tech support question and asked if they knew what was going on and any fix. This was their reply: "Greetings Dave, We're not aware of any issues with Adobe XD with Suitcase Fusion 9 and aside from yourself, there's been no other report from other customers regarding this issue. We don't perform any QA testing with Adobe XD ourselves as it's not one of the applications that we include auto-activation plugins for but based on what we can see in your screen shot, it looks like the issue involves fonts synched from Adobe own Font service rather than from any fonts activated in Suitcase Fusion. Adobe Fonts uses it's own delivery mechanism to download and activate their fonts to the operating system and although we do show all synched Adobe fonts in our interface, we don't interfere with them. Additionally the fact that other Adobe applications can see those fonts but XD can't would definitely suggest this is an XD specific issue." OK, Adobe, back to you as Extensis seem to think its XD's issue. What do you think is happening here please? ... View more

Update: OK, after a couple of helpful hours with an Adobe Tech support guy, we've worked out that uninstalling my Font management software "Extensis Suitcase Fusion 9" has temporarily resolved the issue for XD. I'm guessing there's a conflict between the two. But that still now means I'm without independent font management & the CC2019 Adobe Photoshop plugins that they bundle with it which I use for previewing & embedding all Google fonts inside Adobe Photoshop & Illustrator. That and general font management. So I'm stuck. I can now use XD correctly but not font management & CC2019 plugins. Anyone help resolve this please? ... View more

Using the traditional method of applying a stroke to a shape (i.e. using the fx button in the layers panel to add a layer effect) the stroke color picker shows a real time update on your working document as the picker color is selected. In the new stroke properties bar at the top (the one with new features like gradients to a stroke, dotted lines etc) the color picker doesnt have re-time previews (on my version anyway). Anyone know why? Is there a setting to activate? Surely both color pickers should show real time updates without having to click on OK to see changes each time. A small but annoying waste of time when repeated multiple times. ... View more

Warp (> Edit > Transform > Warp) from what I can find out seems to only support a standard 3 x 3 grid with a fixed quantity of control points/ handles. I'd like to suggest the ability to add further points/ handles & a customisable quantity of grid squares or even presets of say 4x4, 5x5 etc to improve accuracy under certain conditions. Puppet Warp isnt available on a Smart object after using the "Edit > Transform> Distort command first", otherwise that might have been an option. ... View more

Cant see that menu in Photoshop. Are you sure you're not in Illustrator as that's an illustrator menu structure? We're trying to get this to work in Photoshop CC. I'm in cc2014 - latest version & still not fixed for me. ... View more

Thanks for the info about AE, Reimund. Sounds like it works in a similar way to what I imagined. I appreciate that recent digital cameras are more megapixel gifted, I suppose to clarify my earlier comments, it isn't so much the pixel size of the original image you're linking to but it's the actual size its re-sized to when in the document that effects the psd file size. Appreciate your point about being able to switch between seeing it or not though, maybe they'll introduce that as an option. I personally wouldn't benefit from seeing a place holder outline in my work so would keep the flattened image option. Not sure how Photoshop would be able to handle effects or masking applied to it either if it was just a placeholder box, so maybe that's the reason it works the way it does. Try suggesting that as a new idea topic of its own as this might get lost and overlooked in this post. Alternatively, work at far lower psd document resolutions using linked smart objects or other scalable objects and re-size your canvas back up later. ... View more

The file size of the PSD is directly proportional to the preview size in the document, so a 35mb jpeg file previewing at actual size would be pretty massive in file size as you said. Scale it down to something smaller/ more manageable and the file size shrinks though, so unless you work on a huge hi -re screen capable of resolutions around the 7000/8000k width (that's 8k TV resolution!!) then it would be normal to be working on a much smaller image / resolution. I do see your point about you wanting it to act more like a placeholder than a linked file though, but the only problem would be as to what happens when the link is broken. What would appear, an empty transparent box border with an x in like a DTP package? Personally I'd sooner see a flattened preview than that and accept the larger file size. Not familiar enough to AE to know how it handles linked files that are broken from the link. Can you clarify what it does or is it something like the above? ... View more

I'm confused. As far as I can tell, its doing what you've asked for. Please explain what your doing in steps for us to re-create it and what you're expecting to be able to do that its not currently doing. What is a "proper link"? From what I can tell, PS CC doesn't embed the file, it creates a flattened preview (not copy) which stays with the file, keeping the original file linked. Break the link by re-naming/ moving etc, it reverts & shows the flattened preview & locks you out of re-scaling until the link is re-established. It still shows and can be worked on though. As far as I know, that how a "proper" link works, or were you expecting something else? ... View more

+1 to all the above - would love to see this feature ... View more

I'd like to know this too, more specifically I have a bunch of selected live shapes with rounded corners in several folders/ layers, as vector masks and shapes, but it wont scale the corners when re-sizing. It does the fancy "keep the corners the same" nonsense, I just want to scale it down and have the corner radius scale with it. I dont care if its a live/ dead/ resurected/ zombie layer, I just want to scale it like I've always done! Help! ... View more

Appreciate that, Jeffrey. Just hoping the first step/s can finally be started though, otherwise they'll never get done. ... View more