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Adobe Livecycle ES2 Version 9.0.0.0. Expired, Need to renew.

Community Beginner ,
Jan 12, 2023 Jan 12, 2023

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We are using Adobe Livecycle ES2 Version 9.0.0.0.
Under credential details of admin UI, we see that it has expired on 08th January 2023.

Same goes with the certificate as well.
We are using Livecycle to invoke processes and services from our application form (PDF) and we can see that few functionalities are not working which calls the webservices through Livecycle

While checking the logs we have the following error:

Caused by: com.adobe.livecycle.readerextensions.client.CredentialException: ALC-RES-001-027: Unable to apply the requested usage rights because the credential specified, [PRODUCTION CREDENTIAL], expired on [Sun Jan 08 19:00:00 EST 2023]. 

 

and 

Caused by: ALC-DSC-003-000: com.adobe.idp.dsc.DSCInvocationException: Invocation error.

 

We need urgent help to renew these certificates/credentials and to import them to our Livecycle.

Since it is impacting our production environment, We need a very quick response ASAP.

 

Regards,

Sai Likhith Raju

[personal info deleted by mod]

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correct answers 1 Correct answer

Community Expert , Jan 12, 2023 Jan 12, 2023

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Community Expert ,
Jan 12, 2023 Jan 12, 2023

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that has its own forums where you should post your issue. unforunately, i cannot move your message to that forum, or i would do so. https://experienceleaguecommunities.adobe.com/

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Community Beginner ,
Jan 12, 2023 Jan 12, 2023

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We don't have the option enabled to open a ticket. Any suggestions on this?

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Community Expert ,
Jan 12, 2023 Jan 12, 2023

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Community Beginner ,
Jan 12, 2023 Jan 12, 2023

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Since it is a production issue for us, Can you please provide us any workaround to get this resolved as soon as possible?

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Community Expert ,
Jan 12, 2023 Jan 12, 2023

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sorry, no i cannot help you. i'm not a livecycle expert. 

 

this forum where you posted is not monitored by livecycle experts.  ie, post in the forums that are monitored by livecycle experts.

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Community Beginner ,
Jan 12, 2023 Jan 12, 2023

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Thankyou

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Community Expert ,
Jan 12, 2023 Jan 12, 2023

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you're welcome.

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