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Adobe Support Community / Misleading Emails

Community Beginner ,
Oct 21, 2022 Oct 21, 2022

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The text snippets that users or staff include in support forum eplies, referencing another reply are not formatted clearly in email notifications and it's impossible to read as who commented what. Kindly be more sensitive to designing the email formatting for reading replies. Thanks.

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Feature request

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Community Expert ,
Oct 21, 2022 Oct 21, 2022

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these are user forums.  if you want to leave a suggestion for adobe, use this- https://www.adobe.com/products/wishform.html

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Community Expert ,
Oct 21, 2022 Oct 21, 2022

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Email copies of forum replies are not supposed to look like HTML.  They are plain text.  If you want a better user experience, use the web forum. Check your notifications folder (bell icon next to your Avatar) for replies.

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Oct 24, 2022 Oct 24, 2022

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The forum software is not an Adobe product. It is provided by Khorus. There's not a lot we can do about how it works.

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