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ATTN: Adobe-Admin Troubles with the Adobe Forums

Explorer ,
Mar 09, 2011 Mar 09, 2011

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Received an email from an Adobe Partner. See message below:

I am not sure who to contact to get help with this issue, but we are unable to reply to or post new content to the Adobe Forums. (http://forums.adobe.com).

We can enter the text for the topic, but the field to enter the body of the content is read only. We can't click in it or type in it.  This is when creating a new discussion, or responding to an existing thread.  When creating a private message, We can type in the title and content, but when we submit, it deletes all the content and says that the body can't be empty.

In each of these cases, we have tried it on multiple machines, with multiple accounts.  Both Windows/Mac, XP/Windows 7, Internet Explorer/Firefox/Chrome.  Same results in every case.  We have also ensured that browser add-ons like AdBlock are not installed.

We would appreciate some direction on how to resolve this issue.

Thanks,

Please advise what's causing this. Is this an account based problem or there is a problem with the forums?

Thanks.

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Advocate ,
Mar 09, 2011 Mar 09, 2011

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That is an account / computer based problem, not a problem all users of the forums are experiencing. Those different computers / accounts wouldn't all be in the same domain behind the same proxy server or with the same virus scanner installed, would they?

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Explorer ,
Mar 09, 2011 Mar 09, 2011

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I'll verify that information first. If ever they are,  is that what's triggering the problems?

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Advocate ,
Mar 09, 2011 Mar 09, 2011

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It is my best guess.

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Explorer ,
Mar 09, 2011 Mar 09, 2011

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According to him, they have tried to access the forums both from computers at home as well as at the office.

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Adobe Employee ,
Mar 09, 2011 Mar 09, 2011

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As you and I are able to post, and I don't see other similar reports, it does seem to be user related. Please send a Private Message with the user name so we can see if there is an issue with the account.

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Adobe Employee ,
Mar 09, 2011 Mar 09, 2011

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What browser(s) are they using? If IE9, they may have to turn on compatibility mode to emulate an earlier browser. iDevice browsers don't seem to work with the forum text editor, either.

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LEGEND ,
Mar 10, 2011 Mar 10, 2011

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I've had some success with posting from the iPad if you have previously set the default for posting to be html.

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