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When I click on My Information, the page loads half way and goes to broken link screen. I registered on another account (this) and it is working fine. It only happens to the account I used primarily. Also when I tried to use the forum on the previous account, I got stuck in the Screen Name. I pressed confirm and unable to proceed.
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I would list the general specs. (not your password) for that old account, so that Adobe-Admin can possibly help you.
Good luck,
Hunt
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I think I made the account in September 4, 2010. That is when I use it to register for Adobe CS3 Web Premium.
I am not sure what to provide for the general specs. When it reach the broken link page, it says to send an email but there is no link for it.
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Something is definitely wrong; when I go to https://www.adobe.com/account/account-information.html the page starts loading, then hangs forever like that:
[Windows XP-SP3; Firefox 13.0.1]
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Win7 64bit with Internet Explorer 9 - automatic update so everything is current
Clicked the link you posted and the page loaded just fine
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Same with me.
Mac Pro, OSX 10.8.2, Safari 6.0.2.
Looking forward to a fix soon.
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When I try the link that Pat gave, I am taken further to the Sign in page after about 4 seconds.
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I signed in before going to the My Information page.
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And I was signed in, too, but still thrown (out) to the Sign in page; when I used the (double) Back Arrow I was taken back in to the Information page and thrown out again.
Since your link to the Information page opened in another Tab, I could just switch back to the original Tab and post here, still signed in.
I wonder whether I could have escaped back here if the Information page had opened in the same Tab; as it is, the Back arrow is greyed out so there is no way to escape backwards.
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I have reported this to the Adobe.com folks.
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Still not working!
Please fix this. I really need to change my password...
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For the adobe.com folks:
I still can't login on "My Adobe ID" page to change my password via Safari, but I finally managed to do it with Firefox. The page loaded very slowly and "reloaded" itself several times (as in Safari before) but it eventually got to a stable page where I could change my password.
Peace, love and interactivity.