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Change forum name not working.

Participant ,
Mar 28, 2016 Mar 28, 2016

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In the adobe account settings, I have tried changing my account holder name, my forums name, my screen name, and pretty much every option available. I still am not able to change which name is displayed on forums.

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correct answers 1 Correct answer

LEGEND , Mar 28, 2016 Mar 28, 2016
The reason it uses your Account Holder Name is because you are logged in.  We only see as Draceon.  You can check it by launching another browser like Internet Explorer if you are already logged in and using Firefox or vice versa.To check something, always use a browser in which you are not logged in so that you become Anonymous like all of us here.

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LEGEND ,
Mar 28, 2016 Mar 28, 2016

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Draceon wrote:

In the adobe account settings, I have tried changing my account holder name, my forums name, my screen name, and pretty much every option available. I still am not able to change which name is displayed on forums.

You clearly missed this settings:

2016-03-29_0351_001.png

It's pretty simple if you look at it.

Good luck.

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Participant ,
Mar 28, 2016 Mar 28, 2016

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Thanks for the reply, and yes I have done this already. I made sure to check all the options before posting the question.

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Participant ,
Mar 28, 2016 Mar 28, 2016

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ScreenShot_20160328171946.png

It uses my account holder name instead.

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LEGEND ,
Mar 28, 2016 Mar 28, 2016

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The reason it uses your Account Holder Name is because you are logged in.  We only see as Draceon.  You can check it by launching another browser like Internet Explorer if you are already logged in and using Firefox or vice versa.

To check something, always use a browser in which you are not logged in so that you become Anonymous like all of us here.

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Participant ,
Mar 28, 2016 Mar 28, 2016

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Thank you very much, I was not aware that it works like that.

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