Contact support

[kassandra_5181]

How do I contact customer support?

[kglad]

that depends:

about what? ie, what question/issue do you have?

[Nancy OShea]

For Individual users, log-in to your Adobe Account below with your relevant ID & password.

https://account.adobe.com/

For Teams & Enterprise users, contact your IT dept admin for assistance.  If required, they'll submit a support ticket from their Adobe Admin Portal.

[kensly_NEIT]

I subscribed for 1 year premium, but I have no access to it. How do I contact customer support 

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[kglad]

check your account, https://account.adobe.com

and. if you purchased from a mobile app store, contact the store.

[Nancy OShea]

I subscribed for 1 year premium, but I have no access to it.

By kensly_NEIT

=============

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

[Shivangi_Gupta]

Hi @kassandra_5181,

Welcome to Adobe community!
We are here to help. Could you share some details about the query you have?

^Shivangi