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Could you cancel my plan for free? I'll pay for next year.

New Here ,
Oct 01, 2019 Oct 01, 2019

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I don't use my plan this year. (adobe program)

Could u cancel my program for free? 

 

I'll use your program next year..

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Community Expert ,
Oct 01, 2019 Oct 01, 2019

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This is a public forum, not the link to Adobe support
-other users here can't help with that specific problem
-please click the link below to contact Adobe staff to help
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html

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Community Expert ,
Oct 01, 2019 Oct 01, 2019

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This is a public user-to-user forum. You're not talking to Adobe.   We can't cancel anything for you but you can.  I don't know which Adobe product or service this concerns but see the related links below.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Employee ,
Oct 01, 2019 Oct 01, 2019

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Hi there, 

Here are the cancelation terms- https://www.adobe.com/legal/subscription-terms.html 

If your subscription fits in the free cancellation terms, we'd be happy to do it for you. I've sent you a direct message, please check. 

 

Thanks, 

Chandni

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New Here ,
Feb 23, 2023 Feb 23, 2023

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Cancel payment me

Pd 5fen2023

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Community Expert ,
Feb 23, 2023 Feb 23, 2023

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make your case to adobe support.  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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