do adobe actually want us to buy?

[Jeffb2009]

I've been having a nightmare trying to purchase Lightroom2. It doesn't appear to be stocked by resellers (dispite customer support on the phone saying it is - although they couldn't tell me by who!!), so I have tried via the adobe web store.

After several attempts it seems that I cannot purchase from the US site because I'm in New Zealand. (even though I have a US address, a US login - but I'm in NZ so therefore...) okay....so, after several attempts to buy from the adobe NZ store and repeatedly being linked back to the US site...which I can't buy from...I finally reached the ASIA site (I know a lot of Asians come to nz, but really...we are our own country) where I could purchase Lightroom...but at a MUCH higher price...64 percent more....WTF!!!!!!!!!!!!!!!!!!!!!!

got to be a mistake, so do it all again....and yep, almost NZ$300 dollars more for the exact same software.

After eventually getting through on the phone to customer support I was told it was because of the exchange rate....errrr....both prices on the web are US dollars, one is significantly higher then the other biut both are US dollars - nothing to do with exchange rate. Then I was told to go to one of the resellers....ur, Adobe don't ship lightroom to anyone in NZ, well not the resellers they list on their website, and I havn't found anyone else who stocks it, so...

Do I pay a massive penalty because of my location...or do I go to another company?

Really Adobe, how much do you actually want our business? Phase One don't charge more because of your location, infact of the many programs I have purchased from software companies, NONE....I repeat NONE have charged more because of my location.

I'd really appreciate someone from Adobe explaining why the massive price difference.

[Jeffb2009]

Well, I put my questions to Adobe - seems they didn't want to answer other then to say 'exchange rate' then they closed the case

Here's the good news, I found a reseller that actually had a copy, at not too much more then the US price ($150 more instead of the $300 from Adobe) and in less then 5 Mins....yep, 5 mins, the software was bought and being sent across town to me.

And just in case anyone from Adobe reads this forum.....

Adobe, it's taken 5 days to find out you either won't sell to me or if you will but with a huge price penalty. Another company who stocks your product could do it in 5 minutes, and did a deal and got the sale.

Yes, Adobe, you do get your money in the end, but my goodness it's left a very bitter taste.

Oh, and please, don't send me any more emails promoting sales, or prices - It's total BS - you won't sell to me from the US so don't tell me about the US specials etc.

[JayJhabrix]

Jeffb2009 wrote:

Here's the good news, I found a reseller that actually had a copy, at not too much more then the US price ($150 more instead of the $300 from Adobe) and in less then 5 Mins....yep, 5 mins, the software was bought and being sent across town to me.

Good to hear that Jeff! Glad you got it!!

Cheers,

JJ