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double charged my credit card for software

New Here ,
Apr 28, 2011 Apr 28, 2011

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Adobe double charged me for my software, then tells me, I need to call them back, I have been on hold for several hours trying to get a refund, not to mention it took me several days to get my software ordered correctly they kept entering my order wrong.  Their customer service is completely incompetent.

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LEGEND ,
Apr 28, 2011 Apr 28, 2011

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Please repost here: http://forums.adobe.com/community/general/adobedotcom_feedback

Adobe personell monitor this forum and try to help.

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Adobe Community Professional ,
Apr 28, 2011 Apr 28, 2011

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Or, send a message to

adbecare@adobe.com

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Enthusiast ,
Apr 29, 2011 Apr 29, 2011

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or do a chargeback on your credit card

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New Here ,
May 31, 2011 May 31, 2011

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Several times in the past I've had problems with companies double charging my credit card.  I used to work for Visa as a consultant and learned that the credit card issuer is the best person to contact in this kind of situation.  For example, if you call American Express directly and disput a charge, they will immediately credit your account and then do the work to contact the merchant (in your case Adobe) themselves. .  Message edited by host to remove url.

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