double charged my credit card for software

[angeladaviscincinnati]

Adobe double charged me for my software, then tells me, I need to call them back, I have been on hold for several hours trying to get a refund, not to mention it took me several days to get my software ordered correctly they kept entering my order wrong.  Their customer service is completely incompetent.

[MichaelKazlow]

Please repost here: http://forums.adobe.com/community/general/adobedotcom_feedback

Adobe personell monitor this forum and try to help.

[John T Smith]

Or, send a message to

adbecare@adobe.com

[Guest]

or do a chargeback on your credit card

[rafistoleur2]

Several times in the past I've had problems with companies double charging my credit card.  I used to work for Visa as a consultant and learned that the credit card issuer is the best person to contact in this kind of situation.  For example, if you call American Express directly and disput a charge, they will immediately credit your account and then do the work to contact the merchant (in your case Adobe) themselves. .  Message edited by host to remove url.