Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

how can i change my display name??

Guest
Jan 30, 2020 Jan 30, 2020

I accidentally created my email as the display name for the support community. where can i change this?

TOPICS
Bug , Feature request
1.4K
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guest
Jan 30, 2020 Jan 30, 2020

2020-01-30_15-31-49.png

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 30, 2020 Jan 30, 2020

Hi

We can report it for you and staff can change it. They will use your name by default. If you want something else, please tell us and we can request it.

~ Jane

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 30, 2020 Jan 30, 2020

Jane, thank you. As because of this bug i have deleted my account 😞

Can you please interrupt the process of delete and restore my account please.

i use now my private one.... but i need my cooporate one back urgent.

 

Best.

Dario

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 30, 2020 Jan 30, 2020

We are volunteers and can't do that. Try contacting Adobe Customer Care:
https://helpx.adobe.com/contact.html
Click the chat icon in the lower right and type "agent".

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 30, 2020 Jan 30, 2020

Tried this twice today.. but they couldn't help... they say once deleted it will be blocked for register.

 

But anyway, change the name so this post will be more privacy for the outside world. Thanks again

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 30, 2020 Jan 30, 2020

You can't.  The ability to do that on this forum is broken.

It is a known issue.  I'm hoping that there will be a fix down the road.

I've sent a PM to a member of Adobe Staff about your request.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 30, 2020 Jan 30, 2020

Bob, there is a thread for reporting name changes in the Back Room.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 30, 2020 Jan 30, 2020

Until today, I was under the impression that thread wasn't being monitored by Adobe staff.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 30, 2020 Jan 30, 2020

Until fairly recently, you were correct, Bob. They are on it now.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 30, 2020 Jan 30, 2020

Hi Dario,

jane-e let us know about this and so I've changed your username 🙂
As per the other account, once deleted it can't be recovered, I'm afraid. I'd recommend deleting the one you don't need and keeping just one.
Hope this helps!

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 03, 2020 Feb 03, 2020

How am I supposed to ask for username change?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 03, 2020 Feb 03, 2020
LATEST

Try changing it via: https://account.adobe.com/profile
If this doesn't work, what's your preferred username? I may be able to change it if it's available.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines