I can not access my Adobe ID at all. Help

Report · Mar 25, 2009

Ok, maybe i am doing something wrong. I have got that email about the changes coming soon to the Adobe User to User Forums. I have logged into my account using MY current User to User Forums account and password.

The i have try signing in on Adobe ID with my Adobe Adobe User to User Forums account information's (user name and password). I get "Adobe ID and password do not match".

They say "Link your existing Adobe Forums account to your existing Adobe ID. By linking your accounts, you will preserve your authoring history on all previously posted threads".

What can i do next? Where shell i write? I have lost myself into their pages being send from one page to another in the pursued for an costumer support email or anything that could get me into contact to solve this.

Please help.

Report · Mar 25, 2009

Your user name and password from these forums will not work at adobe.com or in the new forums. They are completely different.

Do you know if you have got an Adobe ID? For instance, used in registering software you have bought?

If not, you need to set one up at www.adobe.com.

Then you will link the user name you use in these forums to your new Adobe ID.

Report · Mar 25, 2009

Hello Jorj.

As far as I can tell, you don't have an Adobe ID yet. So on that page where it asks for your Adobe ID click on the button to create a new Adobe ID.

Thanks!

John