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-other users here can't help with that specific problem
-please click the link below to contact Adobe staff to help
Be sure to remain signed in with your Adobe ID before accessing the link below
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https://helpx.adobe.com/contact/support.html
For anyone else reading this
Never post private information on a public forum... including your actual email address or phone number
Scammers try to steal serial numbers and other private information by posing as Adobe employees... Never give your private information to someone who contacts you until you are sure that person is an Adobe employee
Adobe does not use Skype... if someone asks you to talk to them via Skype to "help" you, immediately report their Adobe ID in https://community.adobe.com/t5/Community-Help/bd-p/community-help so the person may be banned from the forums
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