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Hi,
I know the first comment I'll receive here is that this isn't the correct forum, I simply haven't found any forum that fits my discussion, feel free to move/re-route.
Has such a massive company as Adobe lost the connection with it's users? I've spent over 3 hours looking for a simple place to contact customer service on a topic that isn't listed in a dropbox and/or doesn't appear on the FAQ. Can't a user simply choose "other/my topic isn't on the list", file his complaint and have it handled without international calls or cumbersome endless looping menus?
If anyone has a contact email or any other fashion that would allow a simple "contact customer service", it'd be greatly apperciaited and IMHO I belive that Adobe.com should allow users in some distint and crazy scenerios to actuall contact someone.
R.
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R,
http://www.adobe.com/support/contact/
This should lead you to the specific customer support for the case in question.
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Jacob Hi,
Thanks for the attempt but regretfully, NONE of the options there lead you to an actual form/email option... I do think it should be in the company's interest to have an open dialog with customers, especially regarding service issues.
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Does this help:
800-833-6687
Monday–Friday, 5am–7pm PST
866-772-3623
Available 24/7
800-443-8158
Monday–Friday, 5am–5pm PST
For faster service, chat with a licensing specialist
800-685-3573
Monday–Friday, 5am–2pm PST
Messages accepted after hours
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on the contact page jacob provided (http://www.adobe.com/support/contact/) there's 2 sections you need to be aware of, "Phone Numbers" which lists out the numbers that mike provided, AND "Need a different country or region" dropdown. Changing the country/region changes the phone numbers, giving you international call options.
hope this helps, dave
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email address for feedback adbecare@adobe.com
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R,
Or, maybe this link:
http://www.justanswer.com/sip/adobe?r=ppc|ga|4|Computer|Adobe+-+1&JPKW=adobe%20customer%20support&JPDC=S&JPST=&JPAD=9939477420&JPMT=b&JPNW=g&JPAF=txt&JPCD=20111123&JPRC=1&JPOP=Every9sechybridTrans&gclid=CL72nbnsr60CFWwumAod1gl15Q
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or even: https://twitter.com/#!/Adobe_Care
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Hi,
Thanks everyone for the tips, I'm going to try them in hope of finding a direct route to an actual person (without having to pay for an international phone call).
Have a great day!