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Is "Contact Us" so complicated?

Community Beginner ,
Dec 31, 2011 Dec 31, 2011

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Hi,

I know the first comment I'll receive here is that this isn't the correct forum, I simply haven't found any forum that fits my discussion, feel free to move/re-route.

Has such a massive company as Adobe lost the connection with it's users? I've spent over 3 hours looking for a simple place to contact customer service on a topic that isn't listed in a dropbox and/or doesn't appear on the FAQ. Can't a user simply choose "other/my topic isn't on the list", file his complaint and have it handled without international calls or cumbersome endless looping menus?

If anyone has a contact email or any other fashion that would allow a simple "contact customer service", it'd be greatly apperciaited and IMHO I belive that Adobe.com should allow users in some distint and crazy scenerios to actuall contact someone.

R.

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Adobe Community Professional ,
Jan 01, 2012 Jan 01, 2012

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R,

http://www.adobe.com/support/contact/

This should lead you to the specific customer support for the case in question.

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Community Beginner ,
Jan 01, 2012 Jan 01, 2012

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Jacob Hi,

Thanks for the attempt but regretfully, NONE of the options there lead you to an actual form/email option... I do think it should be in the company's interest to have an open dialog with customers, especially regarding service issues.

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LEGEND ,
Jan 01, 2012 Jan 01, 2012

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Does this help:

Adobe Support and Customer Service

800-833-6687
Monday–Friday, 5am–7pm PST

Software activation

866-772-3623
Available 24/7

Adobe Volume Licensing (business accounts)

800-443-8158
Monday–Friday, 5am–5pm PST
For faster service, chat with a licensing specialist

TTY (Telephone Typewriter)

800-685-3573
Monday–Friday, 5am–2pm PST
Messages accepted after hours

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Enthusiast ,
Jan 04, 2012 Jan 04, 2012

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LATEST

on the contact page jacob provided (http://www.adobe.com/support/contact/) there's 2 sections you need to be aware of, "Phone Numbers" which lists out the numbers that mike provided, AND "Need a different country or region" dropdown. Changing the country/region changes the phone numbers, giving you international call options.

New-1.jpg

hope this helps, dave

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Adobe Community Professional ,
Jan 01, 2012 Jan 01, 2012

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email address for feedback adbecare@adobe.com

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Adobe Community Professional ,
Jan 01, 2012 Jan 01, 2012

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R,

Or, maybe this link:

http://www.justanswer.com/sip/adobe?r=ppc|ga|4|Computer|Adobe+-+1&JPKW=adobe%20customer%20support&JPDC=S&JPST=&JPAD=9939477420&JPMT=b&JPNW=g&JPAF=txt&JPCD=20111123&JPRC=1&JPOP=Every9sechybridTrans&gclid=CL72nbnsr60CFWwumAod1gl15Q

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Adobe Community Professional ,
Jan 03, 2012 Jan 03, 2012

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Community Beginner ,
Jan 03, 2012 Jan 03, 2012

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Hi,

Thanks everyone for the tips, I'm going to try them in hope of finding a direct route to an actual person (without having to pay for an international phone call).

Have a great day!

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