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After around 2 hours, I have no way of getting help. First session was ended (not by me) having waited 20 minutes. This process repeated over last 2 hours. I noted case numbers each time.
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Further update:
Received a case pending notice, advising that the Get Support Chat line has Technical issues when using Microsoft Edge as a browser (the latter came as part of Windows 10 on new laptop).
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noosabird wrote:
Further update:
Received a case pending notice, advising that the Get Support Chat line has Technical issues when using Microsoft Edge as a browser (the latter came as part of Windows 10 on new laptop).
Internet Explorer 11 is included in/with Windows 10. It is not, however, the default browser; Edge is the default. To run it, you should search for Internet Explorer:
Click the Start Button, then start typing "Internet". It should show up as a search result.
Once you have found it, I recommend you pin it to the Taskbar, or the Start Menu, so you can find it again quickly.
Good luck and post back if you need further help so that I could post again with picture(s) to explain further
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You may also want to see if this webpage is of any help to you:
<How to find Internet Explorer in Windows 10 if you really need it | Windows Central>
Good luck.