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Is the Adobe Getsupport line working. Posted 5 casesas after waiting 20 minutes each time

Community Beginner ,
Oct 19, 2015 Oct 19, 2015

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After around 2 hours, I have no way of getting help. First session was ended (not by me) having waited 20 minutes. This process repeated over last 2 hours. I noted case numbers  each time.

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Community Beginner ,
Oct 19, 2015 Oct 19, 2015

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Further update:

Received a case pending notice, advising that the Get Support Chat line has Technical issues when using Microsoft Edge as a browser (the latter came as part of Windows 10 on new laptop).

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LEGEND ,
Oct 20, 2015 Oct 20, 2015

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noosabird wrote:

Further update:

Received a case pending notice, advising that the Get Support Chat line has Technical issues when using Microsoft Edge as a browser (the latter came as part of Windows 10 on new laptop).

Internet Explorer 11 is included in/with Windows 10. It is not, however, the default browser; Edge is the default. To run it, you should search for Internet Explorer:

Click the Start Button, then start typing "Internet". It should show up as a search result.

Once you have found it, I recommend you pin it to the Taskbar, or the Start Menu, so you can find it again quickly.

Good luck and post back if you need further help so that I could post again with picture(s) to explain further

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LEGEND ,
Oct 20, 2015 Oct 20, 2015

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You may also want to see if this webpage is of any help to you:

<How to find Internet Explorer in Windows 10 if you really need it | Windows Central>

Good luck.

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