Everyone, I encourage you to voice your opinions and (surely) disgust with Adobe's Customer Service. Voice it here, voice it in every single one of their forums, and voice it in forums all over the web - you'll find them, NO ONE ever has anything good to say about Adobe's customer service. I won't stop here, I'll find the appropriate channels and report this. When I do, I'll post it here.
I have found on more than one occasion their reps to be utterly incompetent, whether it's tech support, sales, or a simple, general product question! I'm certain this company doesn't give a crap about it's customers because they have a monopoly on us. They figure, WE need them. There's no excuse for this lack of support especially on products that cost thousands of dollars - not to mention when it's "upgrade time" a year or 2 later, you get screwed again for $800 or more!
Today it took me 40 minutes (this was after I waited in line 20 minutes for my call to be answered) to actually NOT find out my question. Which simply was - "I'm going on vacation next week. I want to make sure if my product is delivered during that time, Adobe requires the package be signed for. I don't want it left on my doorstep." The customer service rep who, was from another country, kept stating that since I didn't have a tracking number yet, she didn't know and to call Fed Ex. Yes, that is correct - I have purchased a product and they don't know when it'll be available.
I wasn't going to accept that a huge company such as Adobe just sends their packages out without ensuring their safe delivery. Especially when we're talking about thousands of dollars wrapped up in that one little miserable box.
The only reason I eventually hung up was because after tearing her a new one, she finally "double checked everything" for the 5th time and told me my package would arrive this week (while I'm in town). Does this mean I now have a tracking number? LOL!
Needless to say, my Father-in-Law will be staying at our house as a backup in case the Adobe Customer Service Rep was "talking out her A**". Would anyone like to place bets on the likelyhood of that?
Annoyed Adobe Customer #SGT33805947563214KLU857458SHIGYES85741289654.
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Everyone, I encourage you to voice your opinions and (surely) disgust with Adobe's Customer Service. Voice it here, voice it in every single one of their forums
The only Adobe forum for feedback on customer service is the Adobe.com general forum. In every other forum it will be locked or outright deleted.