OK, here goes.
For a long time there has been little or no evidence of any hosts, moderators or Adobe employees in here. John C and kanguyen make very welcome appearances from time to time, and both show an immaculate attitude, but little happens to improve things - although thanks to those who made a proper sticky about the use of this forum.
We have been relieved of a host who was allegedly a Community Expert in 'Creative Suite', but had apparently fulfilled none of the criteria for a Community Expert - such as being an expert in something. Nor did this person have more than a very wobbly grasp of how the forums actually work. With zero credibility, said person annoyed people by moralising and lecturing at them.
So now we have a pretty bolshy group of people who are sitting about, kicking their heels, hoping against hope that someone will sort out this buggy, defective software. Many have made very detailed, constructive suggestions and requests, others have gone to the trouble of making work-arounds. In the meantime they are chatting amongst themselves, which is normal behaviour for bored people in a waiting room who are still hoping for something to happen.
There are people who have used the WebX forums for years and years and appreciated them, even with their faults. These people are still grumpy about being shifted onto something they see as much worse. So there are bad moods around.
In my personal opinion, there have been quite a lot of posts, probably some of them mine, that are unnecessarily off-topic, sarcastic and hostile. A bit of a tug on the reins would be no bad thing in my view.
However, moderating a group such as the one gathered here is not easy. To be successful, it is necessary to show good humour, a sense of humour, a willingness to explain actions, and a degree of courtesy and respect, even to those who are not behaving particularly well at the time. Oz was a shining example, and brought a considerable degree of order to the Lounge (an even wilder corner of the West 
) without antagonising anyone - well, maybe just the one serial reprobate who is unreachable anyway.
The proverbial 'firm but fair' - and a very nice bloke.
To suddenly begin mass deletions, without showing any of these qualities, may well be counter-productive.
For me, Jochem has a head start, since I believe he is the possessor of a minor-planet-sized brain and the skills to sort this mess out in minutes if he were given the chance. Good start. Now we need a better balance between discouragement of excessive pointless and snarky posts, information about what progress is being made / might be made / won't be made on forum fixes and improvements, individual help like JC has always provided for people who have weird stuff going on with their account, and a degree of visible humanity - please - to gain the consent of those being moderated.
1 Correct answer
I still can't get past the idea that "discussion" was invited and yet at the same time not needed.
Jochem,
I don't understand how you can be so hard-headed and stubborn! I do understand that when we, any of us, do something, we generally feel we are correct in our actions. BUT that does NOT mean we cannot learn from others and see that perhaps what we *thought* was correct, is just possibly slightly off-center from being correct. One must be willing to see that there *are* other ways to look at
...
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Here goes post #42 all over again.
Two things to remember:
• some folks forget that they cease to be "one of us" when they become hosts; and
• they've never read the Gandhi quote. It is time, therefore, to repeat it:
This is a genuine, well-known quote by Mahatma Ghandi, the Indian spiritual leader and activist:
• A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him.
• He is not an interruption in our work. He is the purpose of it.
• He is not an outsider in our business. He is part of it.
• We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.
Employees of any entity, whether in government or in private business, will do well to keep it in mind and at heart.
The recent post by Kim A. Nguyen, universally well received here, shows that she knows this principle and puts it into practice.
However, a few Adobe staff and associates seem somehow to think that Adobe's customers are lowly adversaries in some sort of Internet game or in a newsgroup. Those who manifest that misguided and poisonous attitude in this forum and in their blogs are showing their incompetence and their ignorance of basic business principles. To them I say: you're dead wrong! You are far from being our superiors, you are our servants.
They should know well who they are—and we certainly do.
It's amusing, interesting and ironic that a fervent NTTP advocate, van Dieten, has now been brought down to the janitorial level of a forum bouncer.
Just think: if we had NTTP, which he champions, he would be utterly powerless at censoring individual posts. 
He could prbably block and ban posters after the fact, but anyone could just create additional new accounts (like LT) and their sent posts would be irretrievably all over the net. 
I have no iterest in suppressing certain messages everywhere, I am perfecly happy to just suppress then here. Everything you posted as a duplicate to the Lounge is still there. I just wish you would take the hint.
Besides, NNTP is so last year:
The other amusing, interesting and ironic fact is that I pass by the computer, see that lots of new messages have arrived, and read all the ones deleted recently from this forum. There are probably only a few people reading regularly in here now, most having given up on seeing any constructive response to their complaints/suggestions/requests. So the only people who would have seen those posts - see them anyway
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