Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

My account has been split, can't fix it.

Enthusiast ,
May 20, 2010 May 20, 2010

My account has been split exactly as as described in the thread titled "Why has my account spawned a similar identity?".

My original account screen name set up ages ago is "gatorjim2000". The split account name is "gatorjim2000-ehBrrD".

The gatorjim2000 account shows I have only been a member since Mar. 30, 2010 which is way wrong. All of my points, history, etc. moved over to gatorjim2000-ehBrrD.

I have followed all of the steps suggested in the above referenced thread (multiple times, actually) but the problem still exists.

I would like to have all of my information merged into gatorjim2000 and have gatorjim2000-ehBrrD disappear. Thanks.

959
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 20, 2010 May 20, 2010

Please sign out and sign back in. You should then be back in under your original account.

Thanks!

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Enthusiast ,
May 20, 2010 May 20, 2010

Well at least I have my original account back. Thanks. But the accounts didn't merge...maybe you can't do that, though.

Any suggestions when using the forums to avoid this mess?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 20, 2010 May 20, 2010
LATEST

Unfortunately, I cannot merge them. If they ever figure out the issue, we might be able to get things merged at that point.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines