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My Profile Image was rejected

New Here ,
Mar 11, 2017 Mar 11, 2017

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Hello all,

I uploaded an image that I created myself, which is original and used in my webpage as well as my social media contacts.

I have never had any issue with this image from anyone before but when I uploaded this image to my profile forum page I received an email saying the following:

_______________________________________________________________________________________________________________________________

Hello,

You're receiving this email because a profile image that you uploaded to your profile has been rejected by our moderators.

Uploaded: 3/10/17 10:05 PM
Index: 1

The uploaded profile image has been deleted.

This email was sent by Adobe Community because you are a registered user.
You may unsubscribe instantly from Adobe Community, or adjust email frequency in your email preferences

__________________________________________________________________________________________________________________

Can someone to me explain what happened here? I would like to know the reason why my logo was rejected.

Interesting note: My logo appears on my Adobe account page when I go to the "Manage" menu so I'm completely baffled by this email.

Also, I didn't know where to ask about this issue since when I tried to reply to that email from Adobe Forum, it didn't go through.

Am I possibly not understanding something here?

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Community Expert ,
Mar 11, 2017 Mar 11, 2017

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it may have been rejected by accident, but it's hard to say with no link your image and no image added to your message.

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New Here ,
Mar 11, 2017 Mar 11, 2017

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Hello kglad,

Thanks for the quick response. I thought the same thing, that it might be an error. I didn’t post the image on the message because I didn’t see where I can do that or if it is even allowed in the forums. I do have that logo as one of my email signatures which I’ve included here.

Thanks again.

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Community Expert ,
Mar 11, 2017 Mar 11, 2017

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i don't see anything, possibly because you replied via email.

if you go to the forum and post, you can attach an image.

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Community Expert ,
Mar 12, 2017 Mar 12, 2017

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Log-in to the web forum.  Click on Reply and you will see an icon for inserting an image into your post.  See screenshot.

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Mar 12, 2017 Mar 12, 2017

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Since the last Jive update, only Employees are allowed to accept profile images, so I'm not sure what anyone else can do

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Community Expert ,
Mar 12, 2017 Mar 12, 2017

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I'm wondering if it was the wrong size or an animated GIF or something.   I can't find any written policies with respect to forum Profile Images.  As far as I know, anything goes unless it's in bad taste. or infringes on a brand or trademark.

Nancy

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Mar 12, 2017 Mar 12, 2017

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'bad taste' encompasses quit a lot.  this was a topic one or two years ago in the backroom forum triggered by an image appearing to portray self-injury.

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Guest
Apr 11, 2017 Apr 11, 2017

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I think the reason behind the rejection of image is that it may violate some law of this forum, and the moderator may reject your image.

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