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My "account has been disabled" -- What??

New Here ,
Apr 01, 2015 Apr 01, 2015

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I am having the same issue with a disabled Adobe ID.  What is the email address I need to use to send you my information.

Trina

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Adobe Employee ,
Apr 01, 2015 Apr 01, 2015

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Hi, Trina,

The discussion you added your question to was outdated, so I'm adding your question to a different forum.

Thanks,

Kirsti Aho

ORIGiNAL PROBLEM:

 

When I attempted to log on to the Adobe forums the other day, I got the message:

It appears your account has been disabled. You might contact your administrator if you think this is a mistake.

I had to create a new user name to access.

Although I don’t have a huge number of postings under my belt, I did have an account on the Adobe forums for around 10 years, and It is annoying to have to create a new username to get on here.

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LEGEND ,
Apr 02, 2015 Apr 02, 2015

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If this is you : trina12 then your forums account is not disabled, but your AdobeID may be blocked. You need to contact Customer Care via the main website, we can't address account problems on the public forum.

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New Here ,
Apr 02, 2015 Apr 02, 2015

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Do you have the link to the customer care because I can't seem to get anything when I go to Adobe.

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Community Expert ,
Apr 02, 2015 Apr 02, 2015

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