Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

No email notifications received

New Here ,
Oct 31, 2013 Oct 31, 2013

Hi. I am new to the Adobe Forums.

I have posted a couple of discussions and have replied to others. However, I get no email notifications. Nothing.

I have checked my preferences and in the email preferences, I have the YES radio button selected for everything.

When I view a topic using Safari, in the right hand panel, I see "Stop Email Notifications" which supposedly means that I am registered to receive notifications via email. Yet nothing happens.

I have checked my email address in my profile and it is correct. I have checked by Junk folder in my email client but nothing is in there.

Can someone please help me with this very frustrating problem?

Thanks in advance.

1.5K
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 31, 2013 Oct 31, 2013

Does your ISP have a spam filter that might be blocking things?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 01, 2013 Nov 01, 2013

Not that I know of. I get Adobe's emails from other parts of the company. I also get instant notifications from heaps of other forums.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 01, 2013 Nov 01, 2013

I'm replying to this via the email notification I received.

The "From" address on forum messages is forums_noreply@adobe.com. See if adding that to a white list helps.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 08, 2013 Nov 08, 2013

Is it possible to change my email address used in the forums or add an alternate email from another ISP?

Thank you.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Nov 08, 2013 Nov 08, 2013

Is it possible to change my email address used in the forums or add an alternate email from another ISP?

Only if you can login to http://adobe.com using your old email address which needs to be verified before you can do anything. Therefore, if your old e-mail is not active then you are done! Kaput!! Finito!!!

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 08, 2013 Nov 08, 2013
LATEST

You would need to change your address (Adobe ID) at www.adobe.com. The forums pick up your info from your Adobe account.

Here is the FAQ on email addresses in forums:  http://forums.adobe.com/message/1877503#1877503

Thanks!

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines