No password

[donna_1981]

I'm not sure how this got on my computer, but now I can't access documents because it says I need a password.   How do I find the password or how do I get this off my computer. without loosing my files 

[Nancy OShea]

You'll need to be more specific. We can't guess what might be going  on.

• Which application are you using?
• Which operating system do you have?
• What type of document are you trying to open?
• Where is it located?

[Nancy OShea]

Can you post a screenshot of what you're seeing?

[kglad]

in addition to answering the previous questions, do you have an updated antivirus app?

[Peru Bob]

Is this related to an Adobe product?