"Actions" to edit a post isn't working on some browsers

Enthusiast ,
Apr 14, 2017 Apr 14, 2017

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When I click "Actions" to reveal the roll-down to edit a post I get a spinning icon that never reveals the Manage option's for "Edit" and "Delete". This happens on Chrome and Firefox. It seems to work on Edge and Safari. It doesn't happen on the first post (OP) of a thread, since those edit options are contained in a separate panel on the right - it only occurs on a secondary post. Here's a screenshot:

StuckForumPostEditAction.png

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Adobe Community Professional ,
Apr 14, 2017 Apr 14, 2017

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I have been having a problem with this too as have some others. You are not alone.

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Enthusiast ,
Apr 14, 2017 Apr 14, 2017

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Here's a temporary workaround I came up with:

AdobeEditMsgWorkaround_1.png

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Adobe Community Professional ,
Apr 14, 2017 Apr 14, 2017

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Good suggestion. It seems to be behaving itself for me today though.

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Adobe Employee ,
Apr 14, 2017 Apr 14, 2017

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Hi both,

We're aware of this issue and have logged a case with our forum software provider.

Hoping it gets resolved very quickly!

-Madison

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Guest
Apr 20, 2017 Apr 20, 2017

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it' a very good job. thanks

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Explorer ,
Apr 26, 2017 Apr 26, 2017

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This is still broken.  Windows 8.1:  IE 11, Chrome, Firefox  Mac:  Safari, Firefox.

Worked in Mac:  Chrome

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LEGEND ,
May 07, 2017 May 07, 2017

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In my case with Firefox 53.0.2 I cannot edit my data but logging in under IE it works fine

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Enthusiast ,
May 07, 2017 May 07, 2017

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This started working after the recent forum software update but now it's broken again

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Explorer ,
May 08, 2017 May 08, 2017

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Yep, still broken for me.

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Adobe Community Professional ,
May 14, 2017 May 14, 2017

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Same issue here:

  • no edit possible
  • no mention possible
  • not possible to mark answers as helpful

under Windows IE or Firefox

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Adobe Employee ,
May 15, 2017 May 15, 2017

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Hi all,

Thanks for reporting- we're still trying to find a fix for these issues. I'm so sorry that it's taking so long. Until it is resolved, users may continue to see these random issues intermittently (as it's affecting different nodes at different times).

Thanks for your patience, and again, I'm very sorry about these issues.

-Madison

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Adobe Community Professional ,
May 16, 2017 May 16, 2017

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Since yesterday:

helpful doesn't works

edit doesn't works

mention still doesn't works

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Adobe Community Professional ,
May 20, 2017 May 20, 2017

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Ok, much more better

mention does work again for me now (without copy and paste) - only writing the name of all members in this thread

MadisonMLeupp

Horshack

CRoth2

devicet34588467

Bill Gehrke​  (@Bill_Gehrke)

Szalam

pixxxel schubser​ (@pixxxel_schubser)

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Enthusiast ,
May 09, 2017 May 09, 2017

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New forum bug has developed today - when I click on a notification in my inbox I get the same spinning barbershop icon. Also happened when I tried to send a reply to a private message I received - lost a long message because of this.

This happens for both Chrome and Firefox. It works with Safari (at least on my iPhone).

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Adobe Community Professional ,
May 21, 2017 May 21, 2017

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On my workstation, I can't edit in Chrome, but I can in Microsoft Edge. But on my laptop, I CAN edit in Chrome, as well as Firefox. Both under latest Windows 10.

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Adobe Employee ,
Jun 15, 2017 Jun 15, 2017

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Hi all,

This should now be resolved. Please let me know if you see any of these issues pop up again!

Thanks,

Madison

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