Received an email that I think is a scam.

[midnightstarr]

Hello,

I didn't respond to this, but I thought I might report to you. This may or may not be a scam. By the way, I didn't click on the link. I just directly went to you. mail@mail.adobe.com.

The subject line is; Important information about your Adobe account.

Your Adobe account will expire soon.

Dear Adobe customer,

We've noticed you have not logged in to your Adobe account in more than a year. In keeping with our policies, we are contacting you to let you know your Adobe ID will expire 90 days from now. If you take no action within the next 90 days, your Adobe ID will no longer be valid, you will no longer have access to content you may have stored on our servers and this account will be closed.

Your Adobe ID is: <An email that I hardly use that is not in my account.>

If you would like to maintain your Adobe ID listed above, you can log in now to keep it active.

[Nancy OShea · Accepted solution]

I don't think it's a scam.  It think it's cobweb-cleaning of unused accounts.

If it's nothing you use currently, just ignore the email.

Phishing attempts (scammers pretending to be Adobe), can be reported below. phishing@adobe.com

3 Easy Ways to Identify Genuine Adobe Staff
https://tinyurl.com/10791730

[PegDrewThat]

I got one of those today too. The tip off was they they sent it to the wrong email address - not the one I use for my work correspondence and log-ins to work-related sites. But I blurred out my non-work email on the attached image:

[Abambo]

I also get such mails to “blind” e-mail addresses, not necessary from spoofed Adobe. Easy to spot!

[Nancy OShea]

Did you read it?  Adobe is  housecleaning unused and forgotten Adobe User ID's from their database.  If you're not currently using that account, you may ignore the email.  The ID will be deactivated. 

If you recive actual phishing attempts or are contacted by scammers on Outlook, Gmail or Yahoo pretending to be Adobe staff, you may report them below to

phishing@adobe.com

3 Easy Ways to Identify Genuine Adobe Staff
https://tinyurl.com/10791730

[Jon_Sweden]

I got one of these today and having read all the answers here I still don´t understand.

I am logged in through "Creative Cloud Desktop" and I am constantly logged in via the website. 

The claim that i have not logged in in 4 years is therefore very strange to me. If Adobe wants me to change my password or log out and in again more frequent than 4 years that is fine but the way it is formulated it feels fishy to me...

/Jon

[kglad]

@Jon_Sweden 

you're not alone.  some legit emails from adobe appear not to be legit.

[John Waller]

I'm with Nancy. That's Adobe doing some housekeeping on unused Adobe IDs.

The link is safe. It points to an adobe.com domain.

[Richard Groff]

I just received this email on one of my personal accounts. I use InDesign daily, so I'm most certainly logged in to my account, and I didn't receive it on the computer I use that's dedicated to my work.

[Nancy OShea]

This is not a scam. 

Adobe is housecleaning -- removing unused or forgotten Adobe IDs.  If it's not something you currently use, ignore the email.

If you actually receive a phishing attempt (scammers pretending to be Adobe), report it to phishing@adobe.com.

3 Easy Ways to Identify Genuine Adobe Staff
https://tinyurl.com/10791730

[Richard Groff]

Thank you, Nancy! Yes, after thinking about it for a while I realized I did have another account besides this one. Not sure why, but I've decided to keep it anyway.

[kglad]

sounds legit and you should ignore it if you have no account with that id that you'd like to maintain.

[sunshinestate7]

Not a scam.  I signed in via Adobe.com and they requested a change of password.  Sent a verification code to my account email.  All good.

[hanna_5474]

• I also did this (logged in and changed password) a month ago, but got the email again today. Not sure then how to keep it active!?

[kglad]

@hanna_5474 

enable 2fa

[carol_2139]

I already sent this to Adobe Its sent to multiple email address and like others not the one I used to create an account with Adobe (that coincidentally I just let lapse)    There is an invoice attached.  The sender is invoice2go@communications.2go.com      If this is genuinely from Adobe I will be very annoyed as I cancelled the product with their live chat last month.     The 2x is also an indication this is a scam.

Reference ID: AD-798473

Date: June 3, 2025

Transaction Number: TXN-E72157

Payment Method: Auto-Renewal

Subscription Plan: Acrobat Pro DC – Annual

Details:

Product: Acrobat Pro DC

Number of Licenses: 2

Cost per License: $181.00

Total Amount Charged: $362.00

Tax: $0.00

This document serves as a confirmation of your subscription renewal.

For any inquiries or additional details, please contact our customer care team at +1 855-687-9352

Thank you for being an Adobe customer.

<http://link.2go.com/f/a/XjLr5UGSSlxEnX1iS6c9VA~~/AAD6xxA~/QRnMEUs09HoXxBrmvqIfRgjoHDpLLnw9kJlr3F0ech...>

View invoice

Already paid this invoice?

Click here <http://link.2go.com/f/a/aBFO0P4OomWv6JTIbg1uXA~~/AAD6xxA~/d5vpi4M4aq-6WiRspg1JFu42e6BPWwqG0Xo9R7pQho...>  to notify me.

 <http://link.2go.com/q/Nbeg8FIH-KRXjYbQ90OlfA~~/AAD6xxA~/BwNbNZRTY_TbrUfyW6K-p6G7587WDO0Anxe9c-0iFNq6...>

[kglad]

no adobe.com link is more than suspicious.

[Nancy OShea]

Link.2go has this to say on their website. So they're aware of a problem.

https://invoice.2go.com/blog/email-phishing-scams-on-the-rise-how-to-protect-your-business-your-cust...