Refund from credit card....The PDF product malfunction

[kaysan_water]

i brought the Adobe Reader online at 5980 yen for a one year plan, but on the second day, The PDF conversion i brought seem to have lost its function.

It does not work at all. I want refund from my credit card. I dont know where i can turn to to claim back my money since Adobe doesnt have a customer service staff to

answer my questions.

[Vicki27917257z03z]

And still dont. Cancelling immediately 

[Nancy OShea]

@Vicki27917257z03z,

FREE Acrobat Reader -- view, comment & sign PDF.
https://acrobat.adobe.com/us/en/acrobat/pdf-reader.html

Paid Acrobat Pro DC -- the complete solution for creating and saving PDF.
https://acrobat.adobe.com/us/en/acrobat/acrobat-pro.html

Acrobat/PDF Online

https://acrobat.adobe.com/

SYSTEM REQUIREMENTS:

Acrobat Reader

https://helpx.adobe.com/reader/system-requirements.html

Acrobat Pro

https://helpx.adobe.com/acrobat/system-requirements.html

Acrobat Sign (formerly EchoSign, Adobe Sign)

https://helpx.adobe.com/sign/system-requirements.html

[Vicki27917257z03z]

Thank you. I prefer a refund. 

[Peru Bob]

Did you purchase it directly from Adobe?

If not, you need to contact the seller.

[Vicki27917257z03z]

Yes directly...Adobe Acrobat Reader: Edit PDF

[kglad]

@Vicki27917257z03z 

again, contact adobe support 

[kglad]

@Vicki27917257z03z 

again, contact adobe support.   (these are user-to-user forums.)

[Vicki27917257z03z]

Thanks. Just saw your other post. Appreciate the help

[John T Smith]

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
- or Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[Vicki27917257z03z]

Appreciate that feedback!

[Peru Bob]

Adobe reader is free.

Where did you buy it from?

[Peru Bob]

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

[kglad]

you're confused.  contact adobe support and see if they can understand what you purchased.  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[Rashmi27002770wxve]

Hi there,

Happy to help!

We have checked your account and we see that you do not have any active subscription under the email address associated with the community.

Please log in to the Adobe account and you should be able to see all the active plans if you have any.

https://account.adobe.com/

As suggested earlier, kindly contact the Support team so that they can help you further and resolve the issue.

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Hope the information was helpful to you. Please let me know if you have any further questions.

Sincerely,

Rashmi Swain