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Resolving Long-Standing Suite-Wide & Site-Wide UX Issues

New Here ,
May 26, 2021 May 26, 2021

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Loooooooooooong time reader, first time post of community.adobe.com, though never read the "Creative Cloud Services" sub-category. I hope I'm in the right place. If not, that's more feedback for Adobe's community product team, because I'm fairly lost and their road signs are not helping.

 

How do we get these long-standing, suite-wide, site-wide UX issues resolved? How do we get them the kinds of feedback below?

 

> I've spent 10 minutes trying to figure out how to make a post on

> Adobe Community. I eventually figured out I have to go to a sub-

> category and make a post in there, which would be obvious if I

> wanted to make a post about a product, but I'm trying to make a

> post about the whole suite as a collective. Which makes it much

> less obvious. And the categories aren't even very obvious, for instance

> I'm really not sure this is the right place for this post, because the

> Topics just don't make sense below. I'm choosing "Collaboration"

> but that seems like a stretch.

>

> I'm not sure why there are the equivalent of dozens of separate

> knowledge bases rather than a single knowledge base with tags. You

> can require posts to be tagged with either a product, the suite, another

> tag, or a new tag. They could have multiple tags that way, because

> numerous things apply to multiple products (VST's apply to Audition,

> Premier, After Effects, etc). It would be a little messier, and infinitely

> more useable by the actual users because what you've built is inflexible.

> Please let people search via tags, too. Don't make us browse through

> your product list or use in-page find. That's rude of you. Just give a

> textbox at the top that filters.

 

> Compromise: At least add a Post button at the root webpage that, when

> pushed, takes me to a screen that prompts for which product, but doesn't

> make me go through that list to find "Creative Cloud Services" and other

> non-individual products choices, because again that's super rude of you.

> That way I could at least find what I'm looking for and understand that

> I need to pick a product before posting. I seriously almost left thinking

> I wasn't being given the post button because I wasn't at a high enough

> rank, because that is a pretty common thing on other websites. That

> misunderstanding was very avoidable.

 

Finally, addressing my original purpose for being here: How do we get to get every single product owner at Adobe to just respect the general Mac experience by agreeing that they will never break the three buttons ever: Close shall always close, minimize shall always minimize, and full screen will always go to true full screen, which creates a new desktop with only that full-sized app in it, and which will not even allow a different window to be created in it, as is the MacOS standard, like it or not.  Unless the user goes into some preference to make it act different (which if you want to provide  because you know your users like the option, then that's fine), and then it's on the user for breaking their own experience.

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Adobe Community Professional ,
May 27, 2021 May 27, 2021

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Hi @green.neon,

Thanks for your feedback.  This community user-to-user forum software is leased from a 3rd party company.  Adobe doesn't make it.   Khoros is not perfect but the company responds to our feedback and requests for further improvements are tracked in a "To Do List" which Adobe management regularly shares with Khoros developers. So it's a work in progress. 

 

For best results, go to the community overview page and select a product or service about which you have a question.

https://community.adobe.com/

Log-in with your Adobe forum ID.

Click the blue button to create a new topic.

If you post to the wrong forum, don't worry.  A forum moderator will move it to the right space for you as I am doing here.

 

[Moderator moved from Creative Cloud Services to Using the Community (forums).]

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Community Professional ,
May 27, 2021 May 27, 2021

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Feel free to submit product feature requests and bug reports to UserVoice where the appropriate product team will see them.

https://helpx.adobe.com/ie/x-productkb/global/how-to-user-voice.html

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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