Screen Name entry broken had to register new account

[molitar_]

The new screen name feature is broken.. It either said screen name in use or it would not accept anything when I entered something new it's damn well broken!  This needs fixed I had to create a whole new account just to be able to get logged on to this forum.

[Guest]

Same here. Had to give up my Adobe account for this.

Screen gets stuck asking for a screen name (forever). Only responds if you pick one already chosen.

Clearing cookies doesn't help. Setting cookies allowed everywhere doesn't help. Switching browsers doesn't help.  Definately a bug in the signin for old, existing accounts without screen names.

[adobe-admin]

Thanks. We’ll report this to the Adobe.com membership folks. The forums don’t have their own registration, but go through the Adobe.com system.

[Guest]

I did.  That's where it's broken.

[BobDuke1]

I tried to enter a Screen Name for at least 10 times in various VERY slowly updating forms, without success. Fortunately I found this post, leading me to create a new account as well - unfortunately. It's still broken.

[adobe-admin]

Sorry. This is outside of Forums. The membership team at Adobe.com is aware of and has a fix being tested. It will take a few days to test the fix and then roll it out into production. Hoping to have that in place early next week.

Thanks!

[Dom88627]

Still broken, is there any update you can give us according this issue?

[adobe-admin]

I'm told there is a fix being tested. But it won't go out until the next scheduled update. So I'm guessing first week of August.

[Dom88627]

ok thanks.

[adobe-admin]

The screen name issue is supposed to be fixed now. Can you please try it again and let us know if it is not working for you?

Thanks!

[stacy.hunt]

Wow this is annoying! I had to create a new account too...