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Screen Name entry broken had to register new account

New Here ,
Jul 10, 2012 Jul 10, 2012

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The new screen name feature is broken.. It either said screen name in use or it would not accept anything when I entered something new it's damn well broken!  This needs fixed I had to create a whole new account just to be able to get logged on to this forum.

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New Here ,
Jul 11, 2012 Jul 11, 2012

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Same here. Had to give up my Adobe account for this.

Screen gets stuck asking for a screen name (forever). Only responds if you pick one already chosen.

Clearing cookies doesn't help. Setting cookies allowed everywhere doesn't help. Switching browsers doesn't help.  Definately a bug in the signin for old, existing accounts without screen names.

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Adobe Employee ,
Jul 11, 2012 Jul 11, 2012

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Thanks. We’ll report this to the Adobe.com membership folks. The forums don’t have their own registration, but go through the Adobe.com system.

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New Here ,
Jul 11, 2012 Jul 11, 2012

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I did.  That's where it's broken.

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New Here ,
Jul 17, 2012 Jul 17, 2012

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I tried to enter a Screen Name for at least 10 times in various VERY slowly updating forms, without success. Fortunately I found this post, leading me to create a new account as well - unfortunately. It's still broken.

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Adobe Employee ,
Jul 17, 2012 Jul 17, 2012

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Sorry. This is outside of Forums. The membership team at Adobe.com is aware of and has a fix being tested. It will take a few days to test the fix and then roll it out into production. Hoping to have that in place early next week.

Thanks!

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New Here ,
Jul 24, 2012 Jul 24, 2012

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Still broken, is there any update you can give us according this issue?

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Adobe Employee ,
Jul 24, 2012 Jul 24, 2012

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I'm told there is a fix being tested. But it won't go out until the next scheduled update. So I'm guessing first week of August.

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New Here ,
Jul 26, 2012 Jul 26, 2012

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ok thanks.

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Adobe Employee ,
Aug 03, 2012 Aug 03, 2012

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The screen name issue is supposed to be fixed now. Can you please try it again and let us know if it is not working for you?

Thanks!

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Explorer ,
Jul 25, 2012 Jul 25, 2012

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Wow this is annoying! I had to create a new account too...

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