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Still problems with email notifications? I don't get any!

Explorer ,
Apr 08, 2021 Apr 08, 2021

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I saw several posts from 2020 regarding missing email notifications, but none of them seems to apply to my problem. I have all email notifications enabled, still I don't get any. See below.

For my recent forum discussion I had to explicitely check thread for replies.

 

Any suggestions?

 

notifications.jpg

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Adobe Employee , Apr 08, 2021 Apr 08, 2021
We had a bug for a while where most users weren't getting email notifications at all. This was recently fixed. Have you checked if the emails are going to spam or similar? The address they're being sent from is noreply@mail.community.adobe.com  Try adding it as a safe sender, unsubscribing from all notifications, subscribing back again, and let us know if this helps!

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Adobe Employee ,
Apr 08, 2021 Apr 08, 2021

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We had a bug for a while where most users weren't getting email notifications at all. This was recently fixed.
Have you checked if the emails are going to spam or similar?
The address they're being sent from is noreply@mail.community.adobe.com 
Try adding it as a safe sender, unsubscribing from all notifications, subscribing back again, and let us know if this helps!

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Explorer ,
Apr 08, 2021 Apr 08, 2021

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Thank you, Silvia. I have followed your instructions. Let's see if this helps.

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Explorer ,
Apr 12, 2021 Apr 12, 2021

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For me it still doesn't seem to work. Eg. the post of seniornewbie in this thread and your reply to this - I can see these when I open the notifications here on the page, but there are no email notifications.

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Adobe Employee ,
Apr 13, 2021 Apr 13, 2021

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LATEST

Thanks for letting me know! I'll raise this issue internally and let you know of any updates.

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Community Beginner ,
Apr 10, 2021 Apr 10, 2021

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i have the same problem

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Adobe Employee ,
Apr 12, 2021 Apr 12, 2021

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Can you confirm if you've tried the steps mentioned above? Please also make sure that you have them enabled via your profile settings 🙂 Let me know!

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Adobe Community Professional ,
Apr 12, 2021 Apr 12, 2021

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Hallo @kgiesel 

nur der Sicherheit halber noch einmal nachgefragt:

du hast aber die „Allgemeinen Einstellungen“ auch beachtet?

 

eMail-Notificaion_settings.png

 

 

Nur als Randnotiz:

Ich selbst erhalte zwar E-Mail-Benachrichtigungen, allerdings mit einer extremen Verzögerung von (bis zu) mehreren Stunden und zusätzlich leider auch noch in falscher zeitlicher Reihenfolge.

 

Aus diesem Grund verwende ich meistens den Benachrichtigungs-Button im Forum. Das ist das kleine „Glockensymbol“, das dir rechts oben auf der Forumseite - direkt neben dem Symbol für dein Profil angezeigt wird.

 

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Explorer ,
Apr 12, 2021 Apr 12, 2021

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Ja, habe ich. Beide Checkboxes unter "Allgemeine Einstellungen" sind nicht angekreuzt.

 

Wenn ich täglich in den Adobe-Foren unterwegs wäre, wäre der Benachrichtigungs-Button ein akzeptabler Workaround. Das bin ich aber nicht, und man irgendwann schaut nicht mehr nach ob es zu einem Thema etwas Neues gibt.

 

Ich hoffe doch sehr, daß Adobe es schafft eine solche grundlegende Funktion einwandfrei auszuführen.

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Adobe Community Professional ,
Apr 12, 2021 Apr 12, 2021

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Von meiner Warte aus kann ich nur sagen, dass wohl Adobe und der Forensoftware-Betreiber seit einiger Zeit an diesem Problem arbeiten.

 

Das Problem betrifft wohl auch einige User mehr als andere. Aber ich habe leider keine weiterführenden Informationen.

 

Wahrscheinlich wird sich @Silvia.C noch einmal melden, sobald es Neuigkeiten zu vermelden gibt.

😉

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