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The uselessness of Adobe help

Engaged ,
Nov 17, 2013 Nov 17, 2013

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I'm wondering, out of curiosity, if anyone out there has experienced anything more utterly useless than Adobe alleged help, especially the alleged search function?

Just curious as to how a company can be so big and so disrespectful of its customers.

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LEGEND ,
Nov 17, 2013 Nov 17, 2013

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Very few use Adobe Search for anything deep.

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LEGEND ,
Nov 18, 2013 Nov 18, 2013

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If you're referencing searching the Adobe forums, you're a million times better off using Google and adding "site:forums.adobe.com" to your search.

If you're referencing the Adobe Help files for any of its products, it's futile to search them.  They even stopped supplying an index with their user guides.

A manual or user guide is only as good as its index.  Therefore, the Adobe Help files (User Guides) are utterly useless.  It's that simple. 

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LEGEND ,
Dec 16, 2013 Dec 16, 2013

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Here is a recent comment on Adobe Help Page

Thanks for the link to the forum. Why is that page hidden I wonder? And how is anyone supposed to find it?

When you go to the main community page (http://forums.adobe.com/index.jspa) and click on the Photoshop icon/link, it should link to the page you gave me (http://forums.adobe.com/community/photoshop?view=discussions) But instead it links here: http://forums.adobe.com/community/photoshop

That page is so confusing. There are about 13 boxes (not including mention the sidebar) all of which are just totally unhelpful and linking to other forums. It's all just so cluttered and messy. Really badly designed IMHO, and totally different to the elegant design of the main Community page.

It's like Adobe are actively trying to hinder people from posting on their forum.

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LEGEND ,
Dec 16, 2013 Dec 16, 2013

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When these Jive forums opened some four years ago, the forums had tabs for all users [Overview, All Content, Discussions].  Users could set their default view; most users probably selected the Discussions view, as the others are kind of confusing.

Then some day, apparently in another misguided attempt to improve the forums, these tabs were taken away from most users, and the default now is the Overview view.

If you now want a different view, you must type the selection manually, like

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LEGEND ,
Dec 16, 2013 Dec 16, 2013

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Not to mention those useless Popular Discussions that include links to three closed/archived threads, something that "should be settled in a week or two" (message #22, of March 27, in this thread: http://forums.adobe.com/thread/1102854?tstart=180) (cannot give link to that specific message).

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