• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Too difficult to accomplish basic tasks

New Here ,
Jun 25, 2013 Jun 25, 2013

Copy link to clipboard

Copied

1)  Can't upload files to Creative Cloud:  "an error occurred"

2)  Contacted chat:  15 minutes after the agent started the chat, I was still without help.  Had to stop due to other obligation.

3) Tried another browser:  Couldn't find my Creative Cloud desktp; was directed to install Creative Cloud App, "download manager began installing (again); 5 minutes later, was on Creative Cloud desktop and got message that  programs have updates; couldn't update because my password wasn't accepted "administrator privileges are required" (I am the one and only Administrator); can't find any place to activate my "administrator".......Gave up.

4) Gave up.

Views

781

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 25, 2013 Jun 25, 2013

Copy link to clipboard

Copied

Allie,

I believe you should try to ask somewhere over there:

http://forums.adobe.com/community/creative_cloud

This forum is (only) about the forums.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 25, 2013 Jun 25, 2013

Copy link to clipboard

Copied

Thank you, I apologize.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 25, 2013 Jun 25, 2013

Copy link to clipboard

Copied

LATEST

You are welcome, Allie, and no need to apologize. Finding the way to the right forum is no easy task ubtil you know your way round..

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines