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In Photoshop Elements Forum I was informed that it is not uncommon to have more than one Adobe ID. In Adobe chat they told me of a second ID that was on record to my name but I can not login for some reason. My primary ID works fine I can log in and out but the other ID will not accept my password or make a password change. I need to log in to the second ID to see and respond to messages in the PSE forum that I was able to use previously.
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You can request a new password by clicking on this link:
<https://www.adobe.com/cfusion/entitlement/index.cfm?returnurl=http%3A%2F%2Fforums%2Eadobe%2Ecom%2Fadobe%5Flogin&loc=en&e=ca>
Please ensure that you supply the correct email address so that you can receive the verification notice. You will then be able to reset your password.
hth