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Unable to access the community with my work account/username

Explorer ,
Oct 10, 2023 Oct 10, 2023

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I posted a question this morning on the Discussion for Adobe Photoshop: Resizing image within the layer mask no longer working

I noticed in my email there were some upvotes, and two responses. By the time I was able to get back in to see the responses, my URL to the communities pages auto redirects to: https://community.adobe.com/t5/errors/errorpage

The tab briefly flashes: "You are not allowed to access this site" as this redirect happens. It is only happening with the username (my work account), not via my personal account.

Has my access to the forums been restricted? When I look up my username, it appears the question has been removed too, why?

Thank you

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Community Expert ,
Oct 10, 2023 Oct 10, 2023

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do you have 2 factor authorization enabled on your adobe account(s)?

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Explorer ,
Oct 10, 2023 Oct 10, 2023

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It won't even get to that point, if I try and sign in, I see this: 

 

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Community Expert ,
Oct 12, 2023 Oct 12, 2023

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Switch to a different browser that accepts cookies & has no script blockers.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Explorer ,
Oct 10, 2023 Oct 10, 2023

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I should also note, I can log into Adobe.com and everything else, I'm only locked out of the community forums.

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Community Expert ,
Oct 10, 2023 Oct 10, 2023

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try a different browser.

 

and in the past, have you had 2fa enabled?

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Explorer ,
Oct 10, 2023 Oct 10, 2023

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Tried another browser and in the incognito tab here, both auto direct to tell me I do not have access as soon as I log in with that account. Our company runs it as an Enterprise Acct (the work acct)

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Community Expert ,
Oct 10, 2023 Oct 10, 2023

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if you have an enterprise subscription, contact your admin - https://helpx.adobe.com/in/enterprise/kb/contact-administrator.html

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Explorer ,
Oct 10, 2023 Oct 10, 2023

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I will do that, the 2nd part of the question was why the question was removed when other users seem to be having the same bug.

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Community Expert ,
Oct 10, 2023 Oct 10, 2023

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i don't know, but you're reporting issues that make it look like your account may have been hacked.

 

you should have had 2 fa enabled.  when you get the chance, enable that.

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Explorer ,
Oct 10, 2023 Oct 10, 2023

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I currently have my system admin looking into this part for us. Our company does have a 2F app that we have to click to allow someone into the account. I did do that in the incognito tab, then was not allowed access. I'll see what our Admin says.

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Community Expert ,
Oct 10, 2023 Oct 10, 2023

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yes, please follow-up.

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Community Expert ,
Oct 22, 2023 Oct 22, 2023

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Did you get a solution to your problem?

 

As I understand, using the same network and using the same browser, you can use your private Adobe ID to ask questions here in the forum, but you can't use your work Adobe ID for that task.

 

Then you asked a question in the fora with your work ID and that question has been removed. Forum users get banned for abusive posts (I do not think, looking at the thread here, that this is an issue), or by posting spam links to the forum. Spam posts will indeed be removed.

 

What I propose is: checking access to the fora via a different line, outside your corporate network. That can be a phone or a home network. If that doesn't work and your private ID can access via the same browser and network in the fora, then it's definitely a problem with that specific Adobe ID.

 

We do not have insight into removed entries and what the decision process was to get those removed.

ABAMBO | Hard- and Software Engineer | Photographer

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