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Why has my user name changed?

Community Beginner ,
Aug 09, 2022 Aug 09, 2022

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Why has my user name changed from Brontosaurus to timf32887620

 

How do I change it back?

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correct answers 1 Correct answer

Adobe Employee , Aug 09, 2022 Aug 09, 2022

If you see another of your profiles there, this means you created a secondary one under a different email address than the one you're using right now on this account. 
Simply log out from this one and access with the other email address.

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Community Expert ,
Aug 09, 2022 Aug 09, 2022

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Did you sign in with a corporate account vs your personal account? Those can be attached to a single ID.

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Community Beginner ,
Aug 09, 2022 Aug 09, 2022

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I probably registered on a different Adobe forum using a different name, and now this new name is appearing on Premire Pro forum as well. How can I change it back? I tried to change it and it said "this name is in use already"

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Community Expert ,
Aug 09, 2022 Aug 09, 2022

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I don't think you can do that.

@Sil.C 

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Community Expert ,
Aug 09, 2022 Aug 09, 2022

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Moved to Use the Community forum.

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Adobe Employee ,
Aug 09, 2022 Aug 09, 2022

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Thanks for the tag, @Peru Bob !

@timf32887620 see here the list of other users with Brontosaurus on their name. The name's already in use, so you cannot change it to that. I recommend adding numbers, a point or a dash or similar to make it unique. It should work as long as it's not in use 🙂

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Community Beginner ,
Aug 09, 2022 Aug 09, 2022

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Thanks. The first one on that list is me, so how can I reclaim it?

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Adobe Employee ,
Aug 09, 2022 Aug 09, 2022

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If you see another of your profiles there, this means you created a secondary one under a different email address than the one you're using right now on this account. 
Simply log out from this one and access with the other email address.

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Explorer ,
Aug 09, 2022 Aug 09, 2022

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that worked thanks

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