Account broken/duplicate

Guide ,
Apr 06, 2011 Apr 06, 2011

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There's two of me! Both accounts have the same name. I've tried clearing cookies but it didn't work.

Paul G. sent a request about this a couple of days ago but I haven't heard anything yet.

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Adobe Employee ,
Apr 06, 2011 Apr 06, 2011

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Sorry, not sure who Paul G. is, but please try signing out and back in. Should be fixed now.

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Guide ,
Apr 06, 2011 Apr 06, 2011

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That did it, thanks.

It was Paul Guerett, I can never remember how to spell his last name.

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Adobe Employee ,
Apr 06, 2011 Apr 06, 2011

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Ok. I don't think Paul has the forum server access to fix that. Just post here when it happens and I can get it fixed up.

Thanks!

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Valorous Hero ,
Apr 06, 2011 Apr 06, 2011

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Apologies for being dense, but could you explain how to sign out? I'm just not seeing it ...

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Valorous Hero ,
Apr 06, 2011 Apr 06, 2011

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Nevermind - I tossed all my cookies and that did the trick.

However, it didn't fix the issue at hand - being that my profile/account appears to be screwed up. There is another profile (that is mine) under the name Sean_Wilson-ceO8CM

How do I "merge" this alter-ego with myself?

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Adobe Employee ,
Apr 06, 2011 Apr 06, 2011

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Can't merge them. But I should be able to get you back to your original account. Give me ten minutes and then try logging back in.

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Valorous Hero ,
Apr 06, 2011 Apr 06, 2011

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All fixed - thanks for your help.


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Adobe Employee ,
Apr 06, 2011 Apr 06, 2011

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It is on the front page of forums (http://forums.adobe.com). In the box on the right side of the page is a link that will sign you out of both forums and adobe.com.

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Guide ,
Apr 06, 2011 Apr 06, 2011

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adobe-admin wrote:

It is on the front page of forums (http://forums.adobe.com). In the box on the right side of the page is a link that will sign you out of both forums and adobe.com.

Well, that's intuitive!

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LEGEND ,
Apr 06, 2011 Apr 06, 2011

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It's acutally on all pages, just hidden under the Welcome text in the top corner. So you have to click "Welcome":

signout.png

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Valorous Hero ,
Apr 06, 2011 Apr 06, 2011

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Nope - that signs you out of the www site but not the forums - if you see the difference I'm driving at.

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Guide ,
Apr 06, 2011 Apr 06, 2011

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Sean_Wilson wrote:

Apologies for being dense, but could you explain how to sign out? I'm just not seeing it ...

I couldn't find the logout either - I cleared all cookies related to adobe.com instead.

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