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ACTIVATION problem solved--'used different browser!

New Here ,
Mar 05, 2013

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I've recently been through 6 techs regarding not being able to activate my CS6 purchased program. Long story short, no one could help me, I had tried all of the various methods. An error window kept coming up saying I was off-line, and/or my clock was wrong. Neither of these were true.  When I tried activation Off-Line, Adobe kept telling me I had the Serial No. wrong (not true). I was so frustrated I was ready to scream, and then last night as I was yet again sifting through the Adobe site I ran across a line that said my CS6 would activate when Adobe sensed that I had gone online--which made me remember that some websites work better in a different browser.  I had been using Google Chrome on my new Windows 8 computer.  Here's what finally made the activation window pop up:  I closed Chrome, opened Photoshop, then launched Internet Explorer...the error window started to pop up then changed to the sign-in window for activation!!!  This, after days and many hours with techs who could not figure out why I could not activate my program.  I wish I could scrawl a note in their binders for them.  Such a simple remedy, based only on a past experience.  Experience PAYS!    Patti/GlamourShots

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ACTIVATION problem solved--'used different browser!

New Here ,
Mar 05, 2013

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I've recently been through 6 techs regarding not being able to activate my CS6 purchased program. Long story short, no one could help me, I had tried all of the various methods. An error window kept coming up saying I was off-line, and/or my clock was wrong. Neither of these were true.  When I tried activation Off-Line, Adobe kept telling me I had the Serial No. wrong (not true). I was so frustrated I was ready to scream, and then last night as I was yet again sifting through the Adobe site I ran across a line that said my CS6 would activate when Adobe sensed that I had gone online--which made me remember that some websites work better in a different browser.  I had been using Google Chrome on my new Windows 8 computer.  Here's what finally made the activation window pop up:  I closed Chrome, opened Photoshop, then launched Internet Explorer...the error window started to pop up then changed to the sign-in window for activation!!!  This, after days and many hours with techs who could not figure out why I could not activate my program.  I wish I could scrawl a note in their binders for them.  Such a simple remedy, based only on a past experience.  Experience PAYS!    Patti/GlamourShots

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Mar 05, 2013 0
LEGEND ,
Mar 05, 2013

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It is difficult to comprehend that the tech's did not recommend changing browsers.  That is usually the first piece of advice offered on the users' forum.

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Mar 05, 2013 0
New Here ,
Mar 05, 2013

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Wow! and I went over-minutes with those people, hours on the phone, days of

super intense unhappiness with Adobe. 'Good to know I was able to solve

the problem myself...did I mention I'm 70? 'So proud of myself!!! Thanks!

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Mar 05, 2013 0
LEGEND ,
Mar 05, 2013

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Our combined age is 140 then.  Many reports of online help being frustrating and time consuming as they seem to follow a script that does not allow creative thinking.  An each one seems to start over at step 1.

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Mar 05, 2013 0
New Here ,
Mar 05, 2013

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Yes to all you've said. There is one scripted sentence they all have said

to me and is obviously common usage among them ALL (the techs): *"I'm

sorry, I do not have the expertise for this type of problem"* (with an

invite to continue wasting time with another tech at another time AFTER

they've left me hanging many times while looking up the next thread that

might lead to a solution). They do need a note in their binders about this

'browser' solution. But hey, they're in a country with an 18 hr. time

difference and start their shifts at weird times to accommodate PST

5a.m.-7p.m. customer service hours. Wow...there are no techs in the USA?

OK, I'm finished ranting. Thanks for the chat. Patti/GlamourShots

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Mar 05, 2013 0
LEGEND ,
Mar 10, 2013

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Curt Y wrote:

Our combined age is 140 then...

Add mine to get to 210. 

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Mar 10, 2013 0
Mentor ,
Mar 10, 2013

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station_two wrote:

Curt Y wrote:

Our combined age is 140 then...

Add mine to get to 210. 

Add mine to get to 274

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Mar 10, 2013 0