Add a sticky to the CF forums?

LEGEND ,
Mar 23, 2010

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G'day

Is there any way we can get a sticky added to each of the ColdFusion forums, suggesting the following resources are a good place to start before posting questions:

  • CF8 online docs: http://livedocs.adobe.com/coldfusion/8/htmldocs/help.html?content=Part_3_CFML_Ref_1.html
  • CF9 online docs: http://help.adobe.com/en_US/ColdFusion/9.0/CFMLRef/index.html
  • Search the forums before posting for people having had the same problem previously
  • Search Google before posting for people having had the same problem previously
  • Read this: http://catb.org/~esr/faqs/smart-questions.html

I spend a bit of my spare time answering people's questions there (and am obviously happy to do so), but really a lot of the questions are pretty naive, and the user could help themselves by taking the above steps before asking.

Even the newest of newbies who can't be expected to know much at all (which is fine!) can help themselves by having a look-see first.  And I always figure it's better for people to try to DIY, rather than show up with a spoon, wanting to be fed.

?

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Adam

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1 Correct Answer

Advocate , Mar 30, 2010
Jochem_van_Dieten Advocate , Mar 30, 2010
I have added some stuff to the right column on http://forums.adobe.com/community/coldfusion/ Shall I add the same to all the subforums?

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Advocate ,
Mar 23, 2010

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A Cameron wrote on 3/23/2010 1:55 PM:

Is there any way we can get a sticky added to each of the ColdFusion forums, suggesting the following resources are a good place to start before posting questions:

This forum does not really support sticky topics. But we can create HTML

widgets with just about anything you want. Could you check the following

examples and tell me how elaborate a widget you would want?

http://forums.adobe.com/community/indesign/indesign_general

http://forums.adobe.com/community/labs/flashplayer10

http://forums.adobe.com/community/robohelp/

Also, did you get any input from people like Ian, cfSearching and BKBK

on the idea and the text / links?

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LEGEND ,
Mar 23, 2010

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Good thinking: have posted over yonder too (http://forums.adobe.com/thread/601991).

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LEGEND ,
Mar 23, 2010

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Oh, and for my 2p, the Robohelp one looks about right.  There's no point cluttering up the place too much.

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LEGEND ,
Mar 23, 2010

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Since you requested opinions, here are mine.

1.  I would not recommend searching these forums for anything because anytime I've tried it for things I put there myself, I've not found what I was looking for.

2. I consider google a better starting point for cf documentation searches than livedocs.  However, I almost always know what I am looking for.  People asking questions often don't.

3. Trying to look at this from the questioner's perspective, if they are having trouble, they want help.  Suggestions to look elsewhere are likely to be ignored more often than not making them a waste of screen space.

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LEGEND ,
Mar 23, 2010

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1.  I would not recommend searching these forums for anything because anytime I've tried it for things I put there myself, I've not found what I was looking for.


Well: true.  But "don't bother using the search here because it bites" isn't going to be a very good ad for the forums.  Even if it is true 😉

2. I consider google a better starting point for cf documentation searches than livedocs.  However, I almost always know what I am looking for.  People asking questions often don't.

Indeed.

3. Trying to look at this from the questioner's perspective, if they are having trouble, they want help.  Suggestions to look elsewhere are likely to be ignored more often than not making them a waste of screen space.

Definitely.  A reasonable chunk of the questions seem to be able to be answered by just getting the punter to RTFM (having dug up for them which bit to read ;-).  I think it doesn't occur to a lot of people that there is documentation one can look at.

For the "do a search, read the docs" suggestions, it was more a "did it occur to you to do this?  Maybe not... give it a go!", rather than "bugger off and look it up yourself!" sort of thing.  It's all in the wording.  I would not recomment getting me to write the wording 😉

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Advocate ,
Mar 23, 2010

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How I would want to organize it:

Global for the whole ColdFusion category:

1. Remove "Top participants".

2. Add a "Before your post" guide like http://forums.adobe.com/thread/467760

Specific to some other categories:

http://forums.adobe.com/community/coldfusion/

1. Remove all existing content.

2. Add a list of subforums with descriptions to help people pick the

right forum.

3. Add some blogs (probably feeds.adobe.com, Ben, CF Doc team).

4. Add links to other resources like the documentation.

http://forums.adobe.com/community/coldfusion/coldfusionbuilder/

1. I already added the Team Blog here.

http://forums.adobe.com/community/coldfusion/coldfusion_advanced

http://forums.adobe.com/community/coldfusion/coldfusion_administration

1. Add the Adobe Security blog here with a filter for the ColdFusion

category.

Suggestions?

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LEGEND ,
Mar 23, 2010

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Sounds good to me.

Cheers for jumping on this so quickly/thoroughly, Jochem.

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LEGEND ,
Mar 23, 2010

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Now that the topic has expanded beyond posting guidelines, I have some more opinions.

First and foremost - using the site entails a lot of hand movement that should be unnecessary.  We have a textarea to post comments and, unless something is done to screw it up, the tab key should navigate you to the next form item, preferably a submit button.  Not only have these forums never had that, but now the textarea is so big that the submit button isn't even visible when the page loads.  You need more hand motions to bring it into view.  While I tolerate this, I still consider it crapware.

I agree that the top posters category can go.

I also think the ColdFusion categories can be re-worked.  Off the top of my head, I would suggest these two

     installation and configuration

     cfml programming

I also find the tooltips to be annoying.  I always bring up the page from a bookmark and my curser is where it is.  Having a tooltip appear when I didn't request it is bad.

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Advocate ,
Mar 24, 2010

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Dan Bracuk wrote on 3/23/2010 11:12 PM:

Now that the topic has expanded beyond posting guidelines, I have some more opinions.

First and foremost - using the site entails a lot of hand movement that should be unnecessary.

While the topic has expanded, it is still limited to what these forums

are technically capable of. So that pretty much means we can decide some

content and placement, but not fundamental functionality.

I agree that the top posters category can go.

I also think the ColdFusion categories can be re-worked. Off the top of my head, I would suggest these two

installation and configuration

This would be a complete overlap with ColdFusion Server Administration.

cfml programming

Isn't that the General ColdFusion category?

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LEGEND ,
Mar 24, 2010

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Regarding

Isn't that (cfml programming) the General ColdFusion category?

I subscribe to 4 forums - Getting Started, General, Advanced, and Database Access.  From my perspective, programming questions get asked in all 4.    Installation and configuration topics tend to be asked primarily in the Getting Started and Database Access forums.

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Advocate ,
Mar 30, 2010

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I have added some stuff to the right column on http://forums.adobe.com/community/coldfusion/ Shall I add the same to all the subforums?

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LEGEND ,
Mar 31, 2010

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Yep, looks good.  Can you add a link to livedocs for CF8 or CF9 (I think more people will be on CF8, so think that's perhaps the better one to provide a link for)?

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Adam

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Ansury LATEST
Advocate ,
Apr 04, 2010

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  • Search the forums before posting for people having had the same problem previously

A useless "feature" of this site that might as well be disabled to spare the server some cpu cycles from the new people who think they're actually going to find something of value with JiveSearch.

Problem with this suggestion is that by the time you can find what you want, you could have already typed out the question, and come back the next day to read the responses...

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