Highlighted

Adobe Account Information

LEGEND ,
Sep 05, 2012

Copy link to clipboard

Copied

First the question: how do I change it to English?


Background:

there are several open topics from users who have difficulties with their account information, so I wanted to test it myself.  From my Profile I click on Edit Adobe Profile (URL https://www.adobe.com/cfusion/membership/index.cfm?view=snMemActDtls&loc=en_us&nf=1 -- note the loc=en_us in there)

ap1.PNG

Nice.  But there is nothing here, so I click on the Personal Info tab; the URL changes to https://www.adobe.com/jp/account/account-information.html

ap2.PNG

Why does this have to be in Japanese?  I know I am in Japan, but my Windows version is US-English, and so is my browser and all installed programs.

So I remove the /jp/ from the URL; for a second I see the page in English, then the /jp/ reappears, and so does the Japanese page.

So I replace the /jp/ with /en/; for a second I see the page in English, then the /jp/ reappears, and so does the Japanese page.

More and more websites do this (Google!): your IP address shows that you are in Japan, so you cannot possibly read English; have it in Japanese!

PLEASE STOP DOING THAT!


Back to my question: how can I change it to English?

Views

1.0K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Adobe Account Information

LEGEND ,
Sep 05, 2012

Copy link to clipboard

Copied

First the question: how do I change it to English?


Background:

there are several open topics from users who have difficulties with their account information, so I wanted to test it myself.  From my Profile I click on Edit Adobe Profile (URL https://www.adobe.com/cfusion/membership/index.cfm?view=snMemActDtls&loc=en_us&nf=1 -- note the loc=en_us in there)

ap1.PNG

Nice.  But there is nothing here, so I click on the Personal Info tab; the URL changes to https://www.adobe.com/jp/account/account-information.html

ap2.PNG

Why does this have to be in Japanese?  I know I am in Japan, but my Windows version is US-English, and so is my browser and all installed programs.

So I remove the /jp/ from the URL; for a second I see the page in English, then the /jp/ reappears, and so does the Japanese page.

So I replace the /jp/ with /en/; for a second I see the page in English, then the /jp/ reappears, and so does the Japanese page.

More and more websites do this (Google!): your IP address shows that you are in Japan, so you cannot possibly read English; have it in Japanese!

PLEASE STOP DOING THAT!


Back to my question: how can I change it to English?

Views

1.0K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 05, 2012 0
LEGEND ,
Sep 05, 2012

Copy link to clipboard

Copied

Not sure I know the answer but have you tried logging in to Adobe from this link:

<http://www.adobe.com>

By going to that link, you need to logout (if you are logged in) and then log in again.  The reason I am saying this is because I had a similar problem once but it was more about changing my profile and mail address for new products.  I had to login at this link:

<http://www/adobe.co.uk>

to make any changes.  Adobe dot com did not allow me to make any changes.  I am, of course, based in the UK.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 05, 2012 1
LEGEND ,
Sep 06, 2012

Copy link to clipboard

Copied

Thank you for the suggestion.  Unfortunately the same thing happens if I do that:

  • sign-out
  • sign-in
  • select My Information from the drop-down menu

then for half a second the page appears in English, then switches to Japanese.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 06, 2012 0
LEGEND ,
Sep 06, 2012

Copy link to clipboard

Copied

Pat,

I haven't tried in a while, but on the main Adobe page, there was a link to change your location. See if it still exists and if changing your location changes your language.

Double-checked, it has moved from the top of the page to the bottom of the page and is now called Change your region.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 06, 2012 0
LEGEND ,
Sep 06, 2012

Copy link to clipboard

Copied

Yes, it's still there, and it's set to United States.  On that particular page it's not there.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 06, 2012 0