Adobe customer service is terrible.

New Here ,
Mar 27, 2014 Mar 27, 2014

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First, I bought Lightroom.  It was inoperable as to importing and organizing photos.  Try as you might, you couldn't get the photos into it and modified.  Not one word in the program as to how to get any help.  So, I gave up and bought, I thought, Elements 12.  Entered all my payment information, expected it to download.  Never did. So, tonight, I have spent one and 1/4 hours, at the least, talking to custormer service representatives, who, I'm sure, mean well, but do not have a clue and speak so fast that you have to slow them down to even understand them.  Actually, the first two calls, ended in the customer service person, after spending a bunch of time getting the same information, transferred me to a busy signal.  The third person, I'm sure, was trying, but, spent a bunch of time trying to get me into some web address starting with a "t as in tiger" that proved useless.  Adobe custormer service for us consumers is hopeless.  In short, if you can find me, please refund all payments I have made to Adobe.

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Adobe Community Professional ,
Mar 27, 2014 Mar 27, 2014

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Not sure if you posted merely to rant (not much we can do about it as end users) or if you want real help with your issues.

If you want help, can you provide more information?

First, I bought Lightroom.  It was inoperable as to importing and organizing photos.  Try as you might, you couldn't get the photos into it and modified.  Not one word in the program as to how to get any help.

Did you try posting in the Lightroom forum where there are dozens of experienced users willing to assist?

So, I gave up and bought, I thought, Elements 12.  Entered all my payment information, expected it to download.  Never did.

Please provide more info so we can assist. Did you at least get an Elements 12 serial number?

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Most Valuable Participant ,
Mar 27, 2014 Mar 27, 2014

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The is the place to talk about how the forums in general operate... the Cloud specific forum is at http://forums.adobe.com/community/creative_cloud

If you actually bought Photoshop Elements, it is not part of the Cloud (which is only for subscriptions)

Photoshop Elements Forum http://forums.adobe.com/community/photoshop_elements

Select a topic, then click I STILL NEED HELP to activate Photoshop Elements chat

-http://helpx.adobe.com/contact.html?product=photoshop-elements

For any other forum, start at the Forums Index http://forums.adobe.com/index.jspa

You will be able to select a forum for the specific Adobe product(s) you use

Click the "down arrow" symbol on the right (where it says ALL FORUMS) to open the drop down list and scroll

http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html to cancel a Cloud subscription

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LEGEND ,
Mar 28, 2014 Mar 28, 2014

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The best way to get help from Adobe Support is chat - in my opinion much easier than phone conversations.

Lightroom: http://helpx.adobe.com/contact.html?product=lightroom

Photoshop: http://helpx.adobe.com/contact.html?product=photoshop-elements

But as the previous posters mentioned, sometimes the forum experts are the best.

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