ADOBE DEMANDS A CELL PHONE TO SPEAK TO AN ADVISOR... I DON'T HAVE ONE!

Explorer ,
Jan 26, 2021 Jan 26, 2021

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Apparently adobe has a requirement now, and is making an ASSumption that everyone has a cell phone.  I do not. NOT EVERY ONE ON EARTH HAS A CELL PHONE. 

 

Now what? I need help and I can't reach them.

 

I FIND THIS REPREHENSIBLE. I'VE BEEN ON PS SINCE PS3 AND THIS IS WHAT THEY DO.... ASSUME EVERYONE HAS A CELL PHONE. SOME OF US DON'T NEED ONE.

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Guest
Jan 27, 2021 Jan 27, 2021

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Hi

Can you tell us what exactly you need help with, you mention PS, is that Photoshop you're referring to, if you provide more detailed information about the issue you have maybe we could point you in the right direction.

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Adobe Community Professional ,
Jan 27, 2021 Jan 27, 2021

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That's odd, because I phoned them with an issue a few months back and there was nothing that required a mobile to do so. Did you use one of the phone numbers from this page?

https://helpx.adobe.com/contact/phone.html.


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Adobe Community Professional ,
Jan 27, 2021 Jan 27, 2021

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Hi @starbird parrot,

I think you're caught in 2-step verification which sends a text message to your cell phone to confirm you are who you say you are.  There is also an option to receive code at your e-mail.  See link below.

https://account.adobe.com/security

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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