Adobe has the worst support ever!

New Here ,
Feb 16, 2012 Feb 16, 2012

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I purchased CS5 in April 2011. I received an email saying I could get a free upgrade to CS5.5 when it was released. I got busy and forgot about it. I just tried to redeem the offer and was denied. They claimed the "offer had expired". I looked over the email, and website, no expiration dates are posted. I talked with a chat support person who told me that same thing. I was transfered to his supervisor and was told the same thing, yet again. When I asked to see a written expiration date, the only answer I got was told "I am sorry, even the redemption period is internal information which cannot be disclosed". Internal information? Really?

This is very simple Adobe. You offered a free upgrade. You didn't mention an expiration date on your offer. Keep your word and keep a customer happy.

Adobe, what's your answer?

p.s. when "adobe_customer_service_sucks" is an auto-pupulated tag below, you should really rethink your strategy.

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LEGEND ,
Feb 16, 2012 Feb 16, 2012

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Please try to email adbecare@adobe.com. Please repost your information to that addresss. They can try to help you.

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Adobe Employee ,
Feb 17, 2012 Feb 17, 2012

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Hi heatherd1234 as mentioned via our @Adobe_Care Twitter stream, please provide all necessary contact information and I'll be getting in touch.

Cheers!

Bing

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New Here ,
Feb 22, 2012 Feb 22, 2012

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DM sent via Twitter per your request

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New Here ,
Feb 29, 2012 Feb 29, 2012

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Just as I thought, no response.

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