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Adobe Profle Change

LEGEND ,
Apr 09, 2012

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Is anybody aware that Jive is saving any profile changes for the past 72 hours?

I tried to upload a new avatar and make some changes to my profile but It managed to do something but not everything.

For example, my screen Name is not changing at all.  I must have done about 20 times but no luck there.

My new avatar and new photo has changed but I can't make changes to my business address.  For example, how can I select this drop down menu:

http://content.screencast.com/users/JT19560819/folders/Jing/media/c5e18158-15dd-473c-8be4-a730dbc36244/2012-04-10_0512.png

It is the State/Province I am trying to select so that my changes can be accepted but I can't.

I am based in the UK so this might be the "problem" but why?  We ruled the world once .

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Adobe Profle Change

LEGEND ,
Apr 09, 2012

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Is anybody aware that Jive is saving any profile changes for the past 72 hours?

I tried to upload a new avatar and make some changes to my profile but It managed to do something but not everything.

For example, my screen Name is not changing at all.  I must have done about 20 times but no luck there.

My new avatar and new photo has changed but I can't make changes to my business address.  For example, how can I select this drop down menu:

http://content.screencast.com/users/JT19560819/folders/Jing/media/c5e18158-15dd-473c-8be4-a730dbc36244/2012-04-10_0512.png

It is the State/Province I am trying to select so that my changes can be accepted but I can't.

I am based in the UK so this might be the "problem" but why?  We ruled the world once .

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Apr 09, 2012 0
LEGEND ,
Apr 09, 2012

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I meant to say:

Is anybody aware that Jive is NOT saving any profile changes for the past 72 hours?

The word NOT was omitted from the original Q.

Thanks.

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Apr 09, 2012 0
Adobe Community Professional ,
Apr 10, 2012

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Make sure to log off completely, then log on from adobe.co.uk It worked for me (but using a different Adobe locale)

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Apr 10, 2012 0
Adobe Employee ,
Apr 10, 2012

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That doesn't look like a Forum/Jive page. What is the URL? The forums don't have fields for your phone number or address.

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Apr 10, 2012 0
LEGEND ,
Apr 10, 2012

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Tried again from a different machine and I still can't select State/Province and so I can't save anything because you can't move unless this field is selected.

What is the solution?  I attach a picture of the window:

2012-04-10_2156.png

@adobe-Admin,  The URL is here:

<https://www.adobe.com/account/account-information.html#mypersonalprofile>

I hope this can be resolved soon.

Thanks.

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Apr 10, 2012 0
Adobe Employee ,
Apr 10, 2012

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Thanks. That is not part of forums, but is for your Adobe ID at Adobe.com. I don’t have any access to your personal info there. You will need to contact your local Adobe Customer Service folks for help there.

http://www.adobe.com/support/

Thanks!

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Apr 10, 2012 0
LEGEND ,
Apr 10, 2012

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OK thanks.  Will contact them tomorrow. Kind regards,

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Apr 10, 2012 0