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Adobe Service Outage Update

Adobe Community Professional ,
May 16, 2014

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Adobe Service Outage Update | Adobe Customer Care Team

Why wasn't something like this posted across the forums during the outage rather than leaving us all guessing?

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Adobe Service Outage Update

Adobe Community Professional ,
May 16, 2014

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Adobe Service Outage Update | Adobe Customer Care Team

Why wasn't something like this posted across the forums during the outage rather than leaving us all guessing?

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May 16, 2014 0
LEGEND ,
May 16, 2014

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Because nobody could get in to even post?

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May 16, 2014 1
Adobe Community Professional ,
May 16, 2014

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Captiv8r wrote:

Because nobody could get in to even post?

That occurred to me but even on a Wordpress site, if you can't login, you can directly access the database via PhpMyAdmin or even MySql.

Thought Jive would have emergency access routes too.

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May 16, 2014 0
LEGEND ,
May 16, 2014

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Captiv8r wrote:

Because nobody could get in to even post?

Or that they wanted to keep quiet that Adobe portal is once again under attack by hackers and spammers .

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May 16, 2014 0
Adobe Community Professional ,
May 16, 2014

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Clearly Adobe is on a massive learning curve with their Cloud infrastructure and what is required to maintain security and uptime.

This event almost sounds like human error somewhere in the backend during an update or similar.

Most disturbing to me are the dark periods where users are left without access to paid software, services and support for hours or days wondering what is going on.

Adobe simply goes silent. Not good enough. And posting apologetic blog posts after the event simply worsens the perception from the outside looking in.

Adobe must learn to handle these events - and I'm sure there will be more - much better and communicate with their customers.

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May 16, 2014 0
LEGEND ,
May 16, 2014

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Even Business Catalyst was down for a very long time but they didn't bother to inform anybody.  They notified me AFTER they had resolved whatever was the problem:

2014-05-16_2228.png

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May 16, 2014 0
Most Valuable Participant ,
May 16, 2014

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After (quite) a while I found a message at the top of the welcome page,

http://forums.adobe.com/index.jspa

That was after my second chat on the second day (it started in the evening over here) with those helping with Sign in issues.

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May 16, 2014 0