Adobe Service

[BPphotographics]

I have been on hold for more than 3 hours today and still am what does it take to get help from Adobe.

I have been an Adobe user for mare than 11 years - this is not acceptable - please advise.

Frustrated user

[the_wine_snob]

I have reached out personally to everyone in this thead who has mentioned an unresolved issue and we are doing our best to make sure those cases are resolved.

This is great to hear. I once ranked Adobe Support near the top for all hardware and software companies. Fortunately, I have not had to contact Adobe in years, but with the current spate of reports, it does seem that things might well have changed.

I hope that Adobe can reclaim their earlier status.

Thanks,

Hunt

[Jacob Bugge]

Danger!

You can leave your contact information, customer ID or case number here. They might get back to you. I think they have lots of callers that's why that happened. Sometimes, you don't have to wait long for them to answer. Cheers!

Excellent Adobe experience

Such suggestions should never be presented, not even as a joke. Someone might do it.